Support Desk Manager Up to 45k - 1 day office/4 days remote - Central Manchester Were seeking a reliable and organised Support Desk Manager to oversee reactive support activities for a portfolio of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background … service desk operations or project management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. What is expected of the Support Desk Manager? The successful candidate will triage incoming tickets, provide first-line support, and escalate issues to development teams as necessary. While not essential, experience with Adobe … Commerce is advantageous, with training and certification opportunities available. The role offers scope to manage small projects, conduct audits for new clients, and support server migrations. This position suits individuals with around three years' experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into supportMore ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Norton Rose Fulbright LLP
the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our Newcastle office is currently recruiting for Application SupportManager . As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate … multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Application Support team provides second and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reporting into the Application SupportManager is responsible for all aspects … pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving skills, team management/coordination, customer engagement and a pragmatic approach will be required More ❯
/2025 Are you an experienced leader with a passion for digital innovation in healthcare? Our busy Medicines Management Pharmacy Services department is seeking a highly motivated Digital SupportManager to join our team highly effective team. Our Medicines Management Pharmacy Services department is at the heart of patient care, managing medicines and treatments across multiple specialties. The … stock control, fridge monitoring and supply chain management, we are committed to leveraging technology to deliver safe, efficient, and patient-focused services. Main duties of the job As Digital SupportManager, you will oversee both the technical and reporting teams responsible for maintaining, optimising, whilst working in partnership with Leeds Teaching Hospitals NHS Trust, Digital IT Team (DiT … and user experience. Your leadership will be crucial in: Managing a diverse team of digital specialists and analysts Co-ordinating system upgrades and integrations Developing robust reporting frameworks to support clinical and operational decision-making. Collaborating with cross-functional stakeholders including LTHT DiT, clinical teams, and external vendors Ensuring compliance with NHS data governance and security standards About You More ❯
Assistant Technology SupportManager Contract Length: 6 months Location: Leeds About the Opportunity Our client is committed to becoming the leading organisation for its customers and embracing the future of banking. To achieve this, they are enhancing their approach to system and application development by streamlining their IT estate while leveraging innovative tools for growth. What You'll … colleagues' experiences, the Lab has already delivered significant value across over 50 business processes since its implementation in 2018, and the journey is just beginning. As an Assistant Technology SupportManager, you will play a vital role in driving innovative solutions for colleagues interacting with IT. Collaborating closely with developers, analysts, and architects across all ServiceNow modules, you … will design, develop, and support solutions that enhance platform capabilities in a collaborative, Agile environment. Key Responsibilities Interpret user stories and support development through to implementation. Implement new functionalities on the ServiceNow platform. Collaborate with expert user interface third parties to enhance user experience. Essential Qualifications To be considered for this role, your CV should demonstrate the following More ❯
Technology SupportManager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: £625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large … scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology SupportManager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers More ❯
Technology SupportManager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: £625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large … scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology SupportManager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers More ❯
Employment Type: Full-Time
Salary: £500 - £625 per day, Pro-rata, Inc benefits
Service Transition Manager Location: Leeds, Wellington Place/Edinburgh Contract: 12 months Day Rate: Max £625 per day Via Umbrella Hybrid 2 days in office per week required Are you an experienced Service Transition Manager with a passion for ensuring new services are delivered seamlessly into live environments? We are looking for someone who can bridge the gap … between technical delivery and operational support, ensuring every service is robust, scalable, and ready from day one. What you will be doing Leading the onboarding and migration of new technologies and services Driving User Acceptance Testing (UAT) and ensuring operational readiness Collaborating with engineering, support, and operations teams to embed support models Building processes that improve long More ❯
Support Team Leader/Service Manager Learning Disabilities, Mental Health and Complex Needs 11 Bed - Supported Living York,YO31 Salary: £32'000 - £34'000 S upporting 11 people in a flats model, independent supported living setting Experience in being a Leader and not just a manage- Ideally Level 4 or 5 Qualified. As the Support Team Leader …/Service Manage r, you will play a pivotal role in overseeing the service . You will lead a team of support staff, ensuring the highest standards of care and support are delivered consistently across all sites. Your responsibilities will include staff management, training, compliance, and ensuring the well-being and development of individuals with learning disabilities in … our care. Key Responsibilities: - Lead and manage a team of support staff - Provide guidance, support, and supervision to staff to ensure the delivery of high-quality care and support services. - Oversee the recruitment, training, and development of staff members, promoting a culture of continuous learning and development. - Ensure compliance with regulatory standards, policies, and procedures, and implement More ❯
About the Role We’re looking for a proactive and knowledgeable Sales Support Account Manager to join a leading B2B technology and electrical solutions provider. You will be responsible for the day-to-day management of client accounts, providing exceptional service and proactive support to maximize sales opportunities and maintain strong, long-term relationships. Key Responsibilities Serve … the ability to prospect independently. Generate and distribute B2B CRM-based reports for sales performance and pipeline tracking. What We’re Looking For Proven experience in account management, sales support, or customer service. Strong organisational and administrative skills. Excellent communication skills, both written and verbal. Competent in Microsoft Office. Ability to manage multiple priorities in a fast-paced environment. More ❯