2 of 2 Support Specialist Jobs in Avon

Software Support Specialist - Transport & Logistics Software (Remote) £26,000 - £35,000 Bristol/Fully Remote We're looking for a proactive and tech-savvy Software Support Specialist to join a leading provider of transport and courier management solutions. This is a fantastic opportunity for someone who … and working with software that plays a critical role in logistics operations across the UK. About the Role: As a key member of the support team, you'll be the go-to person for helping customers get the most from a powerful suite of logistics tools. Whether it's … or route planning tools. Help customers understand and effectively use features such as vehicle and depot management, warehouse tools, and route mapping. Deliver onboarding support to new clients, including training sessions and walkthroughs to get them up and running smoothly. Keep detailed records of support interactions and solutions More ❯

Role: IT Support Specialist II Location: Hybrid (at least 3 days in office weekly) Salary Range: £36k – £40k base + 5% bonus About the Role This position is replacing an existing Support Level II role. The ideal candidate will have experience in front-line IT support … preferably within a fast-paced tech environment. We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities. Technical Requirements Ideally 3-4 years experience in technical support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft … and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with excellent interpersonal and communication skills Proactive, switched-on, and able to work independently More ❯