9 of 9 Support Specialist Jobs in the South West

Job Title: Helpdesk Product Support Specialist Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered) Salary: Salary commensurate with experience up to £25k per year Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered. The Role: Established in 1998, LawWare is one of Scotland's leading providers of Cashroom & Case Management Software … for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager. We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount … of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment. The role involves supporting our clients with our specialist software, providing excellent service while answering client's product questions and resolving technical issues quickly and effectively. You'll need strong diagnostic skills, the ability to learn fast, and an More ❯

Software Training & Support Specialist Location: Christchurch Salary: £38,000 - £48,000 My client, a leading organisation within the aerospace and defence sector, is seeking a Software Training & Support Specialist to join their Aerotrac Support & Training Team. This is a hands-on, high-impact position where you will be responsible for developing and delivering engaging ERP … training, providing expert user support, and helping to shape the effective use of Aerotrac across the business. You will work closely with key functions including Engineering, Logistics, Procurement, and Finance-playing a pivotal role in driving operational excellence. Key Responsibilities Design, develop, and deliver a comprehensive Aerotrac ERP training programme. Deliver in-person training at the Bournemouth HQ and … across UK and international sites. Act as the primary point of contact for user support, guidance, and troubleshooting. Collaborate with the Change Lead Group to ensure training aligns with evolving business processes. Maintain high standards of training delivery and continuously improve programme effectiveness. Represent the business in monthly meetings with Aerotrac's software developer (Tracware). Provide cover for More ❯

Job Title: IT Support Specialist Job Overview We are seeking a skilled and proactive IT Support Specialist to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our technology infrastructure by installing, maintaining, and troubleshooting hardware, software, and networks. This role requires strong technical expertise, problem-solving skills, and the … ability to provide excellent support to end users. Key Responsibilities Install, configure, and upgrade software applications and systems. Establish, monitor, and maintain reliable networks and IT systems. Troubleshoot technical issues, identify root causes, and implement effective solutions. Conduct regular system maintenance checks to ensure performance and security. Repair and restore hardware, software, and network components as required. Provide comprehensive … IT support and services to staff, ensuring minimal downtime. Manage hardware and software lifecycles, including maintenance, updates, and replacements. Offer end-user support, training, and guidance to resolve technical challenges. Plan and execute IT-related projects, ensuring timely delivery and adherence to goals. Qualifications & Skills Proven experience in IT support, system administration, or a related field. Strong More ❯

Job Title: IT Support Specialist Job Overview We are seeking a skilled and proactive IT Support Specialist to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our technology infrastructure by installing, maintaining, and troubleshooting hardware, software, and networks. This role requires strong technical expertise, problem-solving skills, and the … ability to provide excellent support to end users. Key Responsibilities Install, configure, and upgrade software applications and systems. Establish, monitor, and maintain reliable networks and IT systems. Troubleshoot technical issues, identify root causes, and implement effective solutions. Conduct regular system maintenance checks to ensure performance and security. Repair and restore hardware, software, and network components as required. Provide comprehensive … IT support and services to staff, ensuring minimal downtime. Manage hardware and software lifecycles, including maintenance, updates, and replacements. Offer end-user support, training, and guidance to resolve technical challenges. Plan and execute IT-related projects, ensuring timely delivery and adherence to goals. Qualifications & Skills Proven experience in IT support, system administration, or a related field. Strong More ❯

Remote-first role with flexible working hours. Opportunity to shape your role and contribute to product evolution. Join a fast-growing tech company expanding internationally. Were hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector. This is a customer-facing role where youll manage onboarding, deliver training, and resolve … support queries across a suite of applications. You'll be joining a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions! What experience youll need to apply Proven experience in training delivery and support of SAAS products. Familiarity with support platforms such as Zendesk, Jira, or Confluence. Strong … or route optimisation tools. Knowledge of local government or public sector services. Interest in process improvement and emerging technologies such as AI. What youll be doing As a SaaS Support Specialist, youll play a key role in ensuring customers have a smooth and successful experience with the software. Youll be responsible for troubleshooting and resolving user queries from More ❯

this position, including skills, qualifications, and experience. Opportunity to shape your role and contribute to product evolution. Join a fast-growing tech company expanding internationally. Were hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector. This is a customer-facing role where youll manage onboarding, deliver training, and resolve … support queries across a suite of applications. You'll be joining a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions! What experience youll need to apply Proven experience in training delivery and support of SAAS products. Familiarity with support platforms such as Zendesk, Jira, or Confluence. Strong … or route optimisation tools. Knowledge of local government or public sector services. Interest in process improvement and emerging technologies such as AI. What youll be doing As a SaaS Support Specialist, youll play a key role in ensuring customers have a smooth and successful experience with the software. Youll be responsible for troubleshooting and resolving user queries from More ❯

Job Title: WordPress Support SpecialistJob Type: Perm, Full-TimeLocation: Near Trowbridge, Hybrid 2 days in office per weekSalary: £28,000-£34,000 Intro summary We’re working with a friendly, well established digital agency that’s looking for a WordPress Support Specialist to join them.Their clients are mostly small to medium-sized businesses, so there’s always More ❯

Do you enjoy helping people get the best out of business systems? We’re looking for a Training & Systems Support Specialist to take ownership of ERP training and user support across multiple teams including engineering, logistics, procurement and finance. This role is ideal for someone who combines strong technical knowledge with the ability to explain complex processes … system, while also acting as a trusted point of contact for queries and support. Key Responsibilities Design and deliver training sessions tailored to different business areas. Provide hands-on support to system users, troubleshooting and resolving issues. Keep training content up to date as processes evolve. Build strong relationships with internal teams and external software partners. Travel to other … sites in the UK and internationally when required. Step in to support team leadership when needed. About You Qualified in training delivery (e.g. Train the Trainer or equivalent). Confident communicator who can adapt content for a wide range of audiences. Strong understanding of ERP systems and technical workflows. Comfortable working with detail while keeping an eye on the More ❯

Customer Support Agent – Professional Opportunity Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to … grow your career in a dynamic environment, this opportunity is for you. Role Overview As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying … professionalism and technical aptitude. Key Responsibilities Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization. Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process. Diagnose and resolve technical issues, escalating when necessary. Liaise with internal stakeholders to expedite resolutions and manage application configuration changes. Deliver top-tier More ❯