2 of 2 Support Specialist Jobs in Cheltenham

within the last 4 years in the UK. Role Overview Join our team and work directly with our customers to customize VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. This is a hybrid position with working from … role. Experience configuring or troubleshooting network is desirable Working with MySQL - any exposure to MySQL or equivalent is beneficial ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus Who you are You are detail oriented, quickly identifying issues and consequences in technical support You are collaborative and empower colleagues by sharing knowledge … skills, feedback and challenges What you'll do Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success Support engineers remotely whilst they are on-site, identifying and troubleshooting issues Build comprehensive documentation around customers in your portfolio and More ❯

Adobe, SAP, HP, and Dell. We’re known as the “ROI Experts” and are expanding globally. If you have drive, curiosity, and hunger to grow, we’ll provide training, support, and a clear path to success in the tech industry. Responsibilities include: Responding to inbound B2B queries from German-speaking customers (DACH region) Understanding and explaining IT software solutions More ❯