1 of 1 Support Specialist Jobs in Frome

your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Franklin Fitch Recruitment Consultant at Franklin Fitch Third Line Support Analyst Location: Bath An award-winning, market-leading MSP based in Bath is looking for a 3rd Line Support Analyst to join the Service Desk team. The Role … help them get back to their role as efficiently as possible. Key Responsibilities: Providing excellent customer experience, through friendly, helpful technical issue resolution. Collaborate with 1st and 2nd line support teams to escalate, troubleshoot and resolve issues efficiently. Recording incoming support requests and maintaining detailed, accurate notes and time records. Referencing and updating client documentation and user guides. … out on-site work if required; troubleshooting, infrastructure installation, hardware refresh and other projects. Requirements: 3+ years of professional IT experience ideally in an MSP environment at 2nd level support or higher. Excellent customer service and problem-solving skills. Organisational, time management and documentation skills, preferably with experience of logging time. Technical Skills required: Windows Server including; Active Directory More ❯