Field Support Specialist
Middlesbrough, UK
FOODHUB
advertising campaigns, our restaurant and takeaway partners couldn't be in better hands. The time for our sector is now, and we are therefore looking for a Regional Field Support Agent to join our team. Key Responsibilities Client Relationship Management: Act as the primary point of contact for restaurant partners, fostering strong relationships to drive retention and satisfaction. Technical … Support & Issue Resolution : Troubleshoot and resolve EPOS and APOS system issues, either remotely or through on-site visits. Work closely with technical teams to ensure quick resolutions. Training & On-boarding : Conduct training sessions for restaurant owners and staff, ensuring they can fully utilize our platform and technology. Field Support & On-Site Assistance: Visit clients across the UK to … business operations. Sales & Up-selling: Identify opportunities to enhance client experience by recommending additional products and services to help their business grow. Collaboration with Internal Teams: Work alongside technical support, project teams, and other departments to address customer concerns effectively. Customer Support : Handle inbound and outbound customer queries, including after-hours support on a rotational basis Identifying More ❯
Employment Type: Full-time
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