2 Support Specialist Jobs in North Yorkshire

Our client, a leading manufacturing client based north of York, are looking to recruit a Technical Support Specialist to join the businesson a permanent basis. This recruitment drive is due to expansion of the System Support division and improvement of support to equipment deployed globally. The … successful candidate will be required to provide technical support solutions to end users, engineering, parts-sales and production as required. Candidates will ideally be qualified in an Electrical Discipline with knowledge of Mechanical Systems including but not limited to AC/DC systems, Hydraulics, Electrical Control Systems. Prior experience … providing Technical support would be highly advantageous experience with remote support systems would also be advantageous. Experience working with Oil and Gas/Subsea systems would be advantageous. You will also have excellent communication skills (Verbal and Written) as you will be dealing with Engineers in the field more »

outcomes for our customers. POSITION OVERVIEW *This is a hybrid role with 1 office day a week in our York Office* As the Technical Support Specialist, you will become an integral part of a dynamic and close-knit team. Your primary responsibility will be to serve as the … entails direct interaction with customers via phone and email, necessitating a high level of comfort and confidence in a customer-facing capacity. RESPONSIBILITIES Handles support calls and tickets and queue management Takes ownership of customer issues reported and resolving problems Researches, diagnoses, troubleshoots, and identifies solutions to resolve software … to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events Monitors after-hours support on a rotating schedule Performs other related duties as assigned Able to work 8:30-5 PM QUALIFICATIONS Experience with SQL and basic SQLServer more »