2 of 2 Support Specialist Jobs in Newcastle upon Tyne

Title Product Support - Specialist Job Description The Sage People Product Support - Specialist is an experienced member of the Customer Services team with advanced Payroll system knowledge, supporting Payroll processes including P11D. The role could also extend to Sage People HR knowledge in the future. This role … Train and coach colleagues on the systems and associated processes • Contribute to projects and large change initiatives to improve operational efficiency, quality and consistency. • Support the Community Administrator and Customer Success in Customer Service-related queries, actions and escalations. • Participate and collaborate on internal and customer knowledge sharing ...

Title Customer Support Specialist- Sage HCM Job Description We are hiring Customer Support Specialists for Sage HCM. In this role, you will investigate and troubleshoot complex customer issues through hands-on testing and root cause analysis. You'll collaborate with internal teams to validate findings, escalate defects … root causes. • Collaborate and Escalate When Needed: Partner with peers, product teams, or engineering to escalate confirmed defects, propose fixes, and contribute insights that support product improvements. • Work Directly with Customers: Provide clear guidance, corrective steps, and education to help customers resolve issues and build confidence in their product ...