1 of 1 Support Team Leader Jobs in East Anglia

you must have a full right to work in the UK Job Role We’re recruiting a Customer Support Team Leader to be responsible for the successful management of NexSphere’s team … of Customer Support Agents, who act as the front of house for a newly formed Managed Service Provider. You’ll lead a team of target driven individuals ensuring the function meets with agreed SLA’s and customer expectations. You’ll maintain a high level of communication … within the team, sharing best practice with a consistent approach to call handling and provide additional ‘hands on’ resource to the team when required. Key Responsibilities: • Oversee the daily operations of the Customer Support Team. • Identify areas of service improvement. • Monitor and report on More ❯