2 of 2 Support Team Leader Jobs in the North West

range of career development Additional benefits may apply depending on your role and area of the business About The Role As a Retail Support Team Leader, you'll play a vital role in shaping and delivering operational … processes that enable our stores to run smoothly and consistently. Acting as a central point of coordination between store teams and the Support Hub, youll lead a team focused on clear, engaging communication and smooth in-store execution. Youll support promotional activity, visual merchandising setup, and ensure store teams are equipped with what they … With a focus on operational excellence, youll champion One Best Way practices and work collaboratively to drive improvements that balance cost-efficiency with commercial impact. Key Responsibilities Lead and support the retail implementation and communications team, promoting collaboration, ownership, and a continuous improvement mindset. Coordinate daily stand-ups and quarterly sessions to align priorities, share updates More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows … skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat … enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You Experience with Zendesk or similar software Proven experience in a Customer Service Team Manager or similar leadership role. Strong people management, coaching, and mentoring skills. Excellent communication and problem-solving abilities. Comfortable working with customer service software and data analysis tools. A More ❯