2 of 2 Support Technician Jobs in East Anglia

IT Support Technician On-site - Huntingdon Full-time | Permanent UK Driving License Preferred Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team. In this on-site role, you'll be the first point of contact … for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field. Key Responsibilities: Act as the first point of contact for users … via phone, email, and in person Troubleshoot and resolve a wide range of hardware, software, and network issues Log, manage, and track support tickets through our helpdesk system Escalate more complex issues to 2nd Line support when required Set up and configure new laptops, desktops, mobile devices, and user accounts Support office equipment such as printers, scanners More ❯

forward thinking environment where your ideas matter, your skills will evolve, and youll be part of a company that values your contribution . What Youll Do As an IT Support Technician/Engineer (2nd or 3 rd Line) , youll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise … in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly. Each of our customers are allocated a dedicated team from Breathe, meaning you will become their go to expert. Key Responsibilities Provide IT support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and … resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Ensure to do updates, keeping systems running smoothly Maintain and update IT documentation Work closely with senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical More ❯