2 of 2 Support Technician Jobs in Oxfordshire

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and … succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process … Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able More ❯

3rd Line IT Support Engineer - Oxford (Woodstock HQ) Salary - £40,000 - £45,000 We're looking for a 3rd Line IT Support Engineer to join a thriving business supporting around 1,350 users across cutting-edge hardware, software, and infrastructure technologies. Based at the Oxford head office in Woodstock, you'll be a key part of the technology … team, combining hands-on end-user support with infrastructure management and system maintenance. This is a diverse role with exposure to VMware, SANs, networking, and cyber security. What you'll be doing Work with Service Desk, L2, and SAM/HAM teams on escalations, incident management, and knowledge transfer. Administer and maintain core network, infrastructure, and VMware environments. Monitor … systems and business continuity, ensuring secure access to services from any location. Liaise with third parties to resolve technical issues. Create and maintain high-quality documentation, manuals, and procedures. Support software lifecycle management, including testing updates before production rollout. Proactively identify opportunities to improve IT services and infrastructure. Apply security and compliance best practices to keep systems and data More ❯