2 of 2 Support Technician Jobs in Slough

Ronald Fletcher Baker LLP is currently seeking a highly motivated Junior IT Support Technician to join our growing IT Team. The Junior IT Support Technician will work closely with the IT Team to maintain and support all fee earners globally. In this role, you will be the first point of contact for our employees, providing … prompt and effective technical support for a range of IT issues. Primarily based in the London office, the IT Support Technician will be required to travel to existing offices throughout England and assist onsite in their areas as needed. Key Responsibilities: Provide first-line technical support: Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals). … Office Suite, operating systems, common applications). Resolve network connectivity problems (Wi-Fi, DNS, LAN). Basic Azure AD administration (password and multi factor resets) Assist with mobile device support (iOS and Android). Maintain and update IT documentation: Maintain and update internal knowledge base with troubleshooting steps and solutions. Assist with IT projects: Participate in IT projects as More ❯

IT Support Engineer (2nd Line) Southwark, London (on-site) Up to £40,000 per annum About the role You’ll be the go-to technical support for our organisation, responsible for second-line IT support and operations. This position covers user onboarding, ongoing support, and maintaining our server and infrastructure environment. You’ll work closely with … are reliable, secure and fit for purpose. Key responsibilities Set up new user accounts, including hardware (laptop/desktop), email, permissions, network access and software installation. Provide 2nd line support for escalated issues from the helpdesk/1st line team – diagnosing, troubleshooting and resolving faults. Collaborate with the team to maintain and monitor server infrastructure (on-premises and/… IT team and third-party vendors when required. Ensure best practice in IT service management – incident logging, prioritisation, resolution and escalation. Help with hardware inventory, procurement, and lifecycle management. Support network issues (LAN/WAN/WiFi) as needed. Contribute to continuous improvement of IT processes, knowledge base and training for users. Skills & experience required Proven experience in a More ❯