Senior Collections Advisor
Milton Keynes, England, United Kingdom
Abound
live customer chats. Receiving and making telephony calls from customers requiring assistance with their loans. Supporting our omni channels i.e., live web chat, email, SMS, and phone (inbound and outbound) including dialler software. Assessing customer affordability using our industry-leading Open Banking software. Agreeing and setting affordable payment plans with … customers. Processing on our systems when customers advise they are pursuing alternative debt solutions. Setting promises to pay received through digital channels. Dealing with third-party partners i.e., field suppliers, debt collection agencies, insolvency portfolio managers. Thinking analytically and giving suggestions and ideas as part of continuous improvement. More ❯
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