CRM Lead D365 - Customer Insights
- Hiring Organisation
- Robert Walters
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £500 - £550 per day
Insights Location: London/Hybrid Rate: £500-£550 per day Duration: 3-month initial contract Key Responsibilities Lead CRM strategy and execution across email, SMS/RCS, WhatsApp, push and other digital channels. Manage and optimise D365 CI/CE , including segments, profiles, data unification, real-time journeys and personalisation … data-driven environments. Strong hands-on capability with Microsoft Dynamics 365 (Customer Insights + Customer Engagement) . Experience with multi-channel CRM (email, SMS/RCS, WhatsApp, push). Solid understanding of lifecycle journeys, personalisation, and segmentation. Strong analytical skills and ability to interpret behavioural data. Ability to communicate insights ...