Lead Service Designer
- Location
- Slough, England, United Kingdom
interplay between human and automated touchpoints — including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels. At this level, you'll move beyond execution to: Shape … service strategy and define opportunities for transformation Drive quality and consistency across service design deliverables Influence client thinking and contribute to relationship and opportunity development Key Responsibilities Lead Strategic Service Design Projects: Scope, plan, and lead complex service design initiatives, providing strategic consultancy to clients and ensuring high-quality ...