Senior Information Technology Engineer
Burnley, England, United Kingdom
Serata Search (UK) Ltd
of sectors from Education to large Corporates. Due to growth, we are now looking for an additional Senior IT Engineer with strong escalation / 3rd line experience to join the expanding senior team. They focus on service security and data integrity and have a strong passion for providing … for customer incidents Providing strong server and desktop support across our customer networks Keeping clients updated as to the progress of their request / issue status Maintaining agreed SLA’s, updating ticket information as you work To provide an escalation point for sales / customers / … development of junior engineers Liaise with third parties and vendors to resolve incidents with root cause analysis Perform Incident Management & reporting on complex / large scale issues Assist with mentoring colleagues in line with escalation procedures Visiting client sites on occasions Producing and updating technical documentation, conducting infrastructure More ❯
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