Tier 1 Service Analyst
Chorley, England, United Kingdom
Netcentrix
Fi, connectivity issues, printer configuration). User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems Reset passwords and troubleshoot login / authentication issues Monitoring & Incident Reporting Monitor client systems and alert management teams of potential issues Create incident reports and participate in post incident reviews where necessary Collaboration & Documentation Work … that are required for the role are as follows: Essential Technical Knowledge Good understanding of Windows OS, Microsoft Office, and Office 365 suite Basic knowledge of networking fundamentals (TCP / IP, DNS, DHCP, VPN) Familiarity with Active Directory user management Experience using remote desktop tools to troubleshoot end-user issues Communication Excellent verbal and More ❯
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