IT Helpdesk Support Technician
- Hiring Organisation
- Jackson Hogg
- Location
- North Shields, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum
what can be a busy environment dominated mostly by incoming calls and IT issues via our Ticketing system. Key Responsibilities Provide 1st / 2nd line support to internal and external users Manage and resolve tickets across hardware, software (inhouse applications) and connectivity Set up new starters (accounts, devices … basic MDM tasks) Support Microsoft Office 365, Windows OS and general desktop environments Troubleshoot basic networking issues (AD, TCP / IP, Wi-Fi, printers) Support telephony / VOIP Escalate issues to senior technicians or third-party providers when required Maintain excellent customer ...