Network Analyst
Scarborough, Yorkshire, United Kingdom
ProViso Staffing
Job Description / Accountabilities: An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions. … primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead / Manager positions as needed. Engage other teams or escalate to L2 / L3 teams as necessary. Smooth takeover of work as well as well documented and smooth … the queue, work intake as well as delivery. Engage in high priority incidents (P2's) or incident calls and provide support. Engage with wider operational teams like EES / OCG and other support areas on an ongoing basis. Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: