1st Line Support Engineer
- Hiring Organisation
- A1people
- Location
- East Sussex, Crowborough, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £30000/annum
manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd / 3rd line support Previous experience in a 1st Line / Service Desk role (MSP preferred) Strong customer service and communication skills Basic knowledge … Windows 10 / 11 Microsoft 365 Active Directory (user management) Good troubleshooting and problem-solving ability Ability to prioritise workload and work under pressure Ideally Experience working within an MSP environment Knowledge of networking fundamentals (DNS, DHCP, TCP / IP) Exposure ...