1st Line Support Engineer (MSP)
- Hiring Organisation
- Nextech Group Limited
- Location
- Corby, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £28,000
resolve IT support tickets in line with SLAs Troubleshoot hardware, software, and basic network issues Support users with Microsoft 365, Windows 10 / 11, and common business applications Escalate complex issues to 2nd / 3rd line teams where necessary Assist with user account management (Active Directory … / Azure AD) Deliver excellent customer service and maintain strong client relationships Key Skills & Experience: Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP) Strong knowledge of Windows 10 / 11 and Microsoft ...