4 of 4 Target Operating Model Jobs in South Wales

BAME) backgrounds in the area of technology and would particularly welcome applications from these groups. Appointments will always be made on merit. Main Responsibilities The Technology Operations Manager or TOM (called Team Lead, Operations Engineering internally) will oversee the day to day running of Technology Operations Wales team from Central Square but covering all aspects of services provided to colleagues … in BBC Cymru Wales and teams operating in Wales. At times this role will be the most senior member of staff in Central … Square and will coordinate business continuity as well as run Problem Management. The role includes management of the team, service improvement, customer support and leadership at all times. The TOM role is responsible for the broadcast and technology services in Central Square (Cardiff) for 24-hour period, 7 days per week, 365 days per year. The role is based in More ❯

for a commercial operator. Someone who can reimagine what operational excellence looks like. It is not about maintaining systems; it is about driving market disruption, embedding AI across the operating model, and building a customer journey that sets the standard for the category. You will play a central role in defining and executing a next-generation operating … at scale. As Head of Operations, your key duties will include: Lead service, sales and end-to-end customer journey through online platforms. Architect and implement an AI-optimised operating model built for digital scale Drive automation and intelligent workflows to reduce friction and unlock efficiencies Embed continuous improvement frameworks that enable rapid learning, iteration and new product … operational fluency across sales, service, and customer journey management in both B2C and B2B contexts Demonstrable experience embedding AI and automation into operational processes Have experience designing and executing target operating models in fast-paced, evolving businesses Be Lean Six Sigma Black Belt certified (or equivalent) and have deep expertise in continuous improvement methodologies Be comfortable influencing at More ❯

to travel (trips no longer that 1-2 weeks max and planned on an ad-hoc basis (3-4 trips during the year) Define, agree and mobilise Digital Tourism Target Operating Model Define Tourism's digital Services Assurance Integration and Management Framework (Strategy, Design, Build, Run) Implement the Governance Framework & Structures for: Change, Configuration and Control Body … Partner Integration Framework Acceptance into Service Framework Issues & Requests Management Define Tourism's digital support model and framework to enable the seamless visitor experience and robust support services Define the high-level Capability and Maturity Model for Digital Tourism Define and publish the Common Framework to align Business and IT Define the Visitor Care strategy, digital toolsets requirements More ❯

to travel (trips no longer that 1-2 weeks max and planned on an ad-hoc basis (3-4 trips during the year) Define, agree and mobilise Digital Tourism Target Operating Model Define Tourism's digital Services Assurance Integration and Management Framework (Strategy, Design, Build, Run) Implement the Governance Framework & Structures for: Change, Configuration and Control Body … Partner Integration Framework Acceptance into Service Framework Issues & Requests Management Define Tourism's digital support model and framework to enable the seamless visitor experience and robust support services Define the high-level Capability and Maturity Model for Digital Tourism Define and publish the Common Framework to align Business and IT Define the Visitor Care strategy, digital toolsets requirements More ❯