Role: Technology OperatingModel Manager Location: London, Manchester, Newcastle, Edinburgh Mobility: Up to 100% Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry … be maximised in a client’s landscape. Joining the team means becoming part of a community that serve Accenture’s clients with the best and brightest insights regarding technology operatingmodel strategy, design and transformation. Our values include challenging our clients’ norms, building trusted relationships, and embracing diversity as a source of creativity and inspiration. We collaborate closely … are changing businesses every day using deep industry insights, technology knowledge and innovative ideas. Positioned at the intersection of business, technology and industry, we devise creative new strategies and targetoperating models, based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models, and the future workforce, we take on the challenge More ❯
Role: Technology, Strategy & Advisory, Technology OperatingModel Consultant Location: London, Manchester Mobility: Up to 100% Career Level: Consultant Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply … be maximised in a client’s landscape. Joining the team means becoming part of a community that serve Accenture’s clients with the best and brightest insights regarding technology operatingmodel strategy, design and transformation. Our values include challenging our clients’ norms, building trusted relationships, and embracing diversity as a source of creativity and inspiration. We collaborate closely … are changing businesses every day using deep industry insights, technology knowledge and innovative ideas. Positioned at the intersection of business, technology and industry, we devise creative new strategies and targetoperating models, based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models, and the future workforce, we take on the challenge More ❯
Role: Technology, Strategy & Advisory, Technology OperatingModel Manager Location: London, Manchester, Newcastle Mobility: Up to 100% Career Level: Manager Industry Group experience required: Financial Services Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought … be maximised in a client’s landscape. Joining the team means becoming part of a community that serve Accenture’s clients with the best and brightest insights regarding technology operatingmodel strategy, design and transformation. Our values include challenging our clients’ norms, building trusted relationships, and embracing diversity as a source of creativity and inspiration. We collaborate closely … are changing businesses every day using deep industry insights, technology knowledge and innovative ideas. Positioned at the intersection of business, technology and industry, we devise creative new strategies and targetoperating models, based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models, and the future workforce, we take on the challenge More ❯
Senior Business Analyst (TargetOperatingModel) One of our public sector clients is seeking an experienced Senior Business Analyst to support two major strategic workstreams: development of a future TargetOperatingModel (2030) and a comprehensive review of corporate services . This role sits within a high-performing Business Analysis and Product function, working … closely with service design, multi-disciplinary delivery teams, and senior leadership. Key Responsibilities Gather, analyse and present data to inform the 2027 interim and 2030 TargetOperating Models Identify gaps in information and recommend effective solutions Support corporate service improvement activities (e.g., finance) through process mapping, problem-solving, data analysis and stakeholder engagement Maintain clear audit trails of … workstreams Work autonomously and effectively within multi-disciplinary teams Provide additional support as requested by the Lead Business Analyst Essential Skills & Experience Experience designing TargetOperating Models (TOM) Strong Agile delivery skills, including MVP, prioritisation and outcome visualisation Advanced business analysis, modelling and improvement capability Ability to analyse complex information and produce clear, actionable recommendations Experience in enterprise More ❯
Business Architect – Service & OperatingModel Design Manchester/Cologne (Hybrid) £600 per day Outside IR35 We’re supporting a European heavyweight SaaS organisation as they build and scale a large, multi-tower managed service across Finance Operations, KYC/Onboarding, Export & Logistics, and Customer Contact. We’re looking for a Business Architect with deep experience shaping end-to … end operating models for corporate functions, someone who has designed and stood up large-scale BPO or Shared Service Centre environments, not just ITSM or technical service desk operations. You will own the entire TargetOperatingModel, create the service blueprint, define controls, shape the tooling landscape, and lead transition planning across multiple countries. The client … service delivery across locations What you bring Proven experience architecting and scaling multi-tower BPO or Shared Service Centre environments Strong operatingmodel and service design experience (TOM, RACI, spans/layers, service blueprinting, location modelling) Deep BPMN/process engineering capability with strong understanding of queue design and workforce planning Controls and compliance knowledge across finance reconciliation More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
We're looking for a Data Governance Consultant to implement a TargetOperatingModel and establish governance frameworks. This role combines data governance and TOM execution, shaping business processes and building the operating model. Ideal candidates bring a hybrid BA/PM skill set, consultancy experience, and strong delivery capability. Hybrid working: 3 days a week … in a London-based office Duration: initial 6 months Rate: up to £700pd inside ir35 via umbrella Key Focus Areas TargetOperatingModel (TOM) implementation Establish core governance processes Set up governance bodies Execute plans (not focused on planning) Drive senior-level initiatives to get the function up to speed Responsibilities Implement the TOM designs Split focus … Data Governance, 50% TOM execution Help shape business processes and build the operatingmodel Ensure data governance frameworks are embedded into BAU Skills & Experience Senior-level experience in data governance and TOM The hybrid Business Analyst/Project Manager profile is useful. Consultancy background welcome or experience working in medium-sized organisations ideal. Comfortable working in Agile environments More ❯
mission to reimagine financial services , helping major institutions transform how they operate and serve their customers.This role is ideal for someone with strong TargetOperatingModel (TOM) design expertise and a deep understanding of the business architecture lifecycle within both Financial Services and Consulting environments. You will work closely with senior stakeholders to shape, define, and deliver … complex operatingmodel transformations. Key Responsibilities Lead the design and development of TargetOperating Models across financial services clients. Apply expertise across the full business architecture lifecycle , from capability assessment to strategic design and implementation oversight. Facilitate workshops, analyse business processes, and develop actionable design recommendations. Produce high … quality documentation including operatingmodel designs, capability maps, and future-state architectures. Support business development through thought leadership and client engagement. Skills & Experience Required Proven experience in TOM design and business architecture within Financial Services and Consulting . Strong understanding of the business architecture lifecycle. Excellent communication and stakeholder-management skills. Ability to work independently and collaboratively. Strong More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid/Remote Options
Hays
embarking on a major transformation programme to replace its CRM platform and harmonise operations across multiple business units. This is a high-profile initiative that will shape the future operatingmodel and deliver a step-change in customer … experience and operational efficiency. Your new role As Business Process Architect, you will play a pivotal role in designing the end-to-end TargetOperatingModel (TOM) for the future state. You will: Analyse and identify gaps in current business processes across four existing operating models. Design and document high-level processes and customer journeys, ensuring … alignment with strategic objectives and CRM implementation. Consolidate best practices from multiple operating models into one coherent framework, signposting interactions and dependencies. Work closely with the Senior Business Analyst (detailed requirements), Tech Lead (technology enablement), and key stakeholders to ensure seamless integration between business and IT. Act as a bridge between commercial operations and technology, focusing on customer experience More ❯
Employment Type: Contract, Work From Home
Rate: Competitive day rate, dependent on experience.
Manager to lead a major finance transformation within our Corporate Services function. The role will oversee the implementation of a new AP and T&E platform, embed a refreshed TargetOperatingModel, and manage key dependencies including a General Ledger migration. We need someone who can take full ownership of both the problem and the solution-going … beyond delivery tracking. While insurance experience isn't essential, strong expertise in finance transformation within regulated environments, particularly across P2P and operatingmodel change, is crucial. This is a hands-on role that spans strategic leadership and detailed execution. xperienced Program/Change Leader - end-to-end delivery of complex finance transformation programmes-not just tracked milestones. Deep … E, and General Ledger processes. Strong background in regulated sectors (e.g., financial services, utilities, telecoms, health), where governance, controls, and compliance are critical. TargetOperatingModel (TOM) design and implementation experience , ideally having worked with consulting frameworks or large enterprise transformations. ERP/finance systems implementation experience , such as Coupa, SAP, Oracle, D365, Workday, etc. Demonstrated ability More ❯
driving business transformation initiatives translating complex challenges into clear, actionable solutions. From defining requirements and mapping processes, to supporting the delivery of our TargetOperatingModel (TOM), your work will directly contribute to the strategic direction of the business. What you’ll be doing Elicit, document, and manage business, functional, and non-functional requirements. Conduct gap analysis … to compare current state processes with TOM objectives. Support the design and implementation of TOM, including business capabilities and process flows. Develop business cases, feasibility studies, and impact assessments to inform decision-making. Contribute to change management activities, including training, communications, and business readiness. Track KPIs and success measures to evaluate TOM effectiveness. Ensure compliance with regulatory and industry standards … blockers and progress are clear and actionable. What we’re looking for Proven experience as a Business Analyst within insurance (general, life, specialty, or reinsurance). Strong expertise in TargetOperatingModel design and implementation. Skilled in business process mapping, re-engineering, and optimisation. Knowledge of insurance products, distribution, claims and policy administration. Proficiency with analysis methodologies More ❯
Analyst, Change, Financial Services £650- £750pd via Umbrella Company London Data Governance, Business Analyst, Business Analysis, Change Management, Process Mapping, Process Design, TargetOperatingModel Design, TOM, Financial Services, Data Quality A global Bank are currently seeking a Data Governance Business Analyst to join them on a 6 month initial contract. The role will be responsible for … TargetOperatingModel for a new function and will require in-depth Data Governance knowledge. £650 - £750pd via Umbrella Company Essential Requirements: Experience working on a TOM implementation Excellent process analysis, design and mapping experience Ability to and experience of working as a process focused Business Analyst Excellent Data Governance and Data Quality knowledge Required experience from More ❯
Shirley, West Midlands, United Kingdom Hybrid/Remote Options
Big Red Recruitment Midlands Limited
for you. Drive a strategically critical transformation before, during and after a major consultancy partner comes onboard. What You ll Do Build the early transformation roadmap by turning a TargetOperatingModel into a clear, prioritised sequence of deliverable projects. Lead early-stage transformation activity, shaping workstreams, preparing the organisation for change and keeping momentum high. Drive … business architecture. Comfort blending methodologies Agile, Waterfall or hybrid. A calm, proactive, self-starting mindset with strong emotional intelligence. Nice to Have Utilities experience (not essential). Background in operatingmodel transitions or major organisational redesign. Working Model Hybrid, with regular on-site collaboration. You ll need to be within comfortable commuting distance of Solihull and happy More ❯
Solihull, West Midlands, England, United Kingdom Hybrid/Remote Options
Big Red Recruitment
s for you.Drive a strategically critical transformation—before, during and after a major consultancy partner comes onboard. What You’ll Do Build the early transformation roadmap by turning a TargetOperatingModel into a clear, prioritised sequence of deliverable projects. Lead early-stage transformation activity, shaping workstreams, preparing the organisation for change and keeping momentum high. Drive … business architecture. Comfort blending methodologies—Agile, Waterfall or hybrid. A calm, proactive, self-starting mindset with strong emotional intelligence. Nice to Have Utilities experience (not essential). Background in operatingmodel transitions or major organisational redesign. Working Model Hybrid, with regular on-site collaboration. You’ll need to be within comfortable commuting distance of Solihull and happy More ❯
South Birmingham, Solihull, West Midlands (County), United Kingdom Hybrid/Remote Options
Big Red Recruitment Midlands Limited
for you. Drive a strategically critical transformation—before, during and after a major consultancy partner comes onboard. What You’ll Do Build the early transformation roadmap by turning a TargetOperatingModel into a clear, prioritised sequence of deliverable projects. Lead early-stage transformation activity, shaping workstreams, preparing the organisation for change and keeping momentum high. Drive … business architecture. Comfort blending methodologies—Agile, Waterfall or hybrid. A calm, proactive, self-starting mindset with strong emotional intelligence. Nice to Have Utilities experience (not essential). Background in operatingmodel transitions or major organisational redesign. Working Model Hybrid, with regular on-site collaboration. You’ll need to be within comfortable commuting distance of Solihull and happy More ❯
Stockport, Cheshire, England, United Kingdom Hybrid/Remote Options
NC Associates
deliver cost control, data mastery, operational efficiency, and scalability across electricity, gas, water, and renewables. The current phase focuses on implementing a new TargetOperatingModel (TOM) and deploying the EnergyCAP application, enabling automation, integration, and robust reporting. This transition is expected to unlock significant operational savings, improve data quality, and establish a scalable platform for future … growth. Utilities Project Manager Duties Project Leadership: Lead the end-to-end delivery of the utilities TOM and EnergyCAP application implementation, ensuring seamless transition from the current outsourced provider with minimal disruption to business operations. Stakeholder Management: Engage with senior leadership (SLT/ELT), utilities, finance, tech, and third-party vendors to align project objectives, manage expectations, and ensure effective More ❯
health and care system. The post holder will ensure that the Trust's clinical applications and wider systems are integral to the DDaT TargetOperatingModel (TOM), working collaboratively with colleagues to drive continuous improvement. The Solution Architect is responsible for defining high-level architecture and designing solutions that deliver outstanding business outcomes, aligned with the Trust More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Altum Consulting
streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model. What You'll Do: Document and formalise existing ("as-is") IT processes across multiple business units. Define and document future ("to-be") processes for a new shared service … Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests). Develop and maintain the TargetOperatingModel (TOM), including cost modelling and structure. Present complex information clearly to technical teams and senior stakeholders. Support consistent ITSM processes across multiple business units. About You: Proven experience in IT transformation More ❯
Strategy & Roadmap Development Design a robust, future-proof 'To Be' data proposal encompassing people, processes, and technology. Develop the new Data Strategy and Roadmap, defining the future Data Team operatingmodel, tooling standards, and target architecture. Crucially, all proposals must be developed in parallel and fully aligned to the parallel ERP selection and architecture design process Data … leading large-scale enterprise data transformation projects. Exceptional ability to interface and influence senior stakeholders across all business functions. Demonstrable track record of delivering clear, actionable data roadmaps and targetoperating models. Strong technical understanding of modern data architecture (Cloud, Data Warehousing, Data Governance). Please call or send your CV for more information on the role. Reasonable More ❯
Manchester, Lancashire, England, United Kingdom Hybrid/Remote Options
Connells Group HQ
Job Description We are seeking a Business Process Architect to join our Group Technology team on a 5-month contract. In this role, you will design, model, and optimise business processes that align with our operatingmodel and strategic objectives. Working closely with Business Architects, delivery teams, and operational stakeholders, you will ensure processes are customer-centric … with 1 or 2 days per week in our Manchester office. Key Responsibilities Design and document end-to-end business processes across key functional areas, ensuring alignment with the targetoperating model. Collaborate with Business Architects to translate customer and user journeys into detailed process flows and service interactions. Develop process models using industry-standard notations (e.g. BPMN More ❯
to support the Trust's vision and objectives. They willwork collaboratively with clinical and operational teams to ensure thatinformation services align with the Trust's Digital Data & Technology(DDaT) targetoperatingmodel and support continuous improvement. Main duties of the job oOversee the delivery of business intelligence and analytical services that support strategic decision-making across the More ❯
patients through improving anddeveloping digital services across the Trust and wider health and caresystem. Ensure the Data Warehouse and BI teams are an effective component ofthe Trust's DDaT targetoperatingmodel, working alongside others, delivering continuous overall improvement. The Data Architect is responsible for teams delivering accurate and timely datasets and analytics to support clinical services … support clinical operational services, research and clinical analytics in line with Trust priorities, that support direct care delivery and lead to research funding.o Specify, develop and maintain technical standard operating procedures used by the Data Warehouse and BI teams and ensure they are followed.o Act as senior point of contact to solve user and system problems.o Lead on projects More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid/Remote Options
Accenture
business streams to understand the impact of the product/change Prepare and co-ordinate business activities to support large implementations Ensure business is operationally ready to support the targetoperatingmodel Lead business change activities, building comms and designing training plans to support change Supporting Testing with reviewing scripts, triaging defects and assisting with test queries More ❯
This role focuses on defining and implementing a robust data governance framework, including operating models, processes, and data standards. The successful candidate will lead governance initiatives, support key committees, and ensure alignment with major transformation programs. Client Details A leading global financial institution with a strong presence in EMEA, committed to delivering innovative solutions and maintaining the highest standards … of data integrity and compliance. Description Define and document the targetoperatingmodel and interim phases. Develop terms of reference for key roles and responsibilities. Design and document business processes and data standards. Support Data Council and working group meetings. Assist in defining control frameworks and deploying processes for BAU readiness. Create training materials and deliver initial More ❯
Helensburgh, Dunbartonshire, Scotland, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
this values-driven organisation is now looking to recruit a Business Improvement Partner to join a newly created Transformation & Improvement team. This role will support delivery of the new TargetOperatingModel by implementing a Group wide systems thinking review programme which drives out waste, error, duplication and complex manual activity.Due to the geographical coverage, this organisation More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Tenth Revolution Group
Data Governance & Data Quality SME Location: Hybrid (London - likely 1-2 days onsite per week) Duration: 6 months IR35 Status: SDS to be determined Key Responsibilities Define and document targetoperatingmodel and interim phases in line with DMO vision Create terms of reference for key roles and responsibilities Design and document business processes and data standards More ❯