Director, Service Delivery & Excellence, B2B
- Location
- Greater London, England, United Kingdom
Viator Supply and Bókun. Combining Front-Line Service Delivery and Service Excellence into a single mandate, you will modernize support operations—leveraging AI and automation to reduce cost-to-serve while elevating quality, first-contact resolution, and supplier satisfaction across the complete partner lifecycle. 2. Key Responsibilities Strategy … negotiations, SOWs, workforce capacity planning, and vendor performance management. AI & Operational Transformation: Identify, design, and ship AI-driven tooling, self-serve capabilities, and workflow automation across in-house and outsourced operations to scale support efficiently. Compliance, Verification & Quality Control: Enforce strict onboarding workflows (business verification, liability insurance, legal compliance ...