Service Delivery Team Lead
- Hiring Organisation
- ed Resourcing Ltd
- Location
- Norwich, Norfolk, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 55,000 - 60,000 Annual
specialist managed IT provider entering a focused phase of growth. Their service delivery function is strong and now they need a senior operational leader to take it further. This is a Senior Leadership Team role , responsible for scaling consistency, strengthening accountability, and ensuring we remain the partner … deliver at a higher standard. The Role You will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery ...