1 of 1 Team Leader Jobs in Runcorn

I’m excited to be representing my client, a market leader in the engineering industry, as they look to recruit a proactive and experienced Helpdesk Team Leader. This is a fantastic opportunity to lead a dynamic helpdesk team, driving service excellence and operational efficiency across the business. Main Purpose of the Role To lead and … manage the Helpdesk team of two in delivering exceptional customer service to internal and external clients. The Team Leader will oversee day-to-day operations, ensure SLA compliance, support field engineers, and act as the key escalation point for complex queries. This role is instrumental in maintaining high standards, mentoring staff, and fostering a culture … Holiday: 28 Days inclusive of bank holidays Free On-Site Parking Holiday Purchase Scheme Career Development Opportunities Key Responsibilities Lead, coach, and develop a team of two Helpdesk Advisors to meet performance targets and service standards Monitor daily operations and ensure efficient handling of inbound calls and emails Act as the escalation point for complex queries and technical More ❯