Customer Support Analyst
Reading, England, United Kingdom
Bottomline
solid understanding of ITIL processes. ITIL 4 foundation certification would be a plus. • Experience with Knowledge base management using KCS methodology • Proficiency of SQL queries • Knowledge of Fintech environment would be an advantage Personal Attributes • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience … working in a team-oriented, collaborative environment • To be rigorous, methodical, and organised • Sense of responsibility appropriate to the banking industry • Exceptional oral and written communication skills • Highly self-motivated and directed. • Multi-tasking abilities Languages It is required to be fluent in English. Any other languages will be a plus. Only the applications … all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. #J-18808-Ljbffr More ❯
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