Manchester, Lancashire, United Kingdom Hybrid / WFH Options
IDHL Group
About The Role Your role as Paid Social AccountManager: As a Paid Social TechnicalAccountManager, you'll play a key role in managing a portfolio of clients across multiple social platforms alongside a variety of budgets. This will combine an audience first approach with creative optimisations off the back of data insight. In … addition to client work, the Paid Social TechnicalAccountManager is responsible for coaching, mentoring and developing the junior team. Anyone coming into this role will be supported from a technical point of view and will have the opportunity to help shape the products we use, the way we communicate and how we deliver paid or … strong ability to work within a team and independently. A positive, can-do attitude and the ability to seek out opportunities in order to develop your knowledge Be a technical point of contact and confidently share knowledge Displays exceptional traits of ownership and accountability Be a confident presenter - frequently reflect on opportunities to develop and share experience with those More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
IDHL Group
About The Role Your role as SEO TechnicalAccountManager: Proactively manage a portfolio of client's online marketing campaigns. Interpret client needs and requirements to ensure content, creative, and outreach campaigns are delivered effectively. Develop and maintain strong client relationships. Collaborate with other SEO departments to develop overall strategies. Manage client expectations proactively and promote clear … communication, including reporting. Monitor campaign performance, analyze data, and make recommendations for improvements. Adjust campaigns in response to search engine and algorithm updates. Coordinate with sales account managers to ensure unified client management. What we'd like you to bring to the role: Proven experience managing multiple successful SEO campaigns. Excellent organizational, analytical, and attention to detail skills. Strong … to build rapport at all levels. Ability to produce comprehensive reports and communications. Confidence to participate in meetings with senior management. Advanced skills in Excel or similar spreadsheet software. Technical understanding of website architecture. Experience with website management, building, or blogging. About Us We're IDHL. With over 20 years of experience, we are experts in digital marketing, website More ❯
As a TechnicalAccountManager in our Support function, you will thrive in technical support and troubleshooting roles. In addition to mastering product deployments and customer enablement, you'll work closely with our customer-facing teams to maximize customer value and drive retention rates. You'll develop deep product expertise, advising customers on best practices and … ensuring they achieve maximum value. If you excel at both technical problem-solving and building strong customer relationships, this role offers an exciting blend of responsibilities and a direct impact on business growth. Requirements About You You're a tech-savvy professional who loves solving complex technical problems and identifying opportunities to enhance the customer experience. You're … confident in cloud deployments and have a strong understanding of DevSecOps principles. You communicate effectively with both technical and non-technical stakeholders. You excel at collaboration, forging partnerships with developers, product managers, customer success, and sales. You adapt quickly, moving from deep technical discussions to strategic sales conversations. Additional Attributes Customer-centric mindset: You ensure customers are More ❯
to login/join with: Our ideal candidate will help build and manage existing accounts by striving to understand clients’ overall business requirements and technology needs. The Client Relationship Manager will be required to manage workloads and prioritize work across the team as well as develop strategy for improving account management and strategic roadmap for clients. Responsibilities: The … Client Relationship Manager is responsible for maintaining clients success and responsible for tasks including: Responsible for problem and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded). Ensure service transition for clients as services are added or removed. Build lasting relationships with clients. Attend client service review meetings. Ensure that systems, processes … Able to work under pressure and meet deadlines (willingness to work extra hours when needed). Be the point of contact when handling escalation requests. Qualifications: Experience within a technicalaccountmanager position Good understanding of Technology required (cloud, storage, infrastructure, and desktop). Must have project management experience including cost management and basic accounting calculations. Able More ❯