1 of 1 Technical Advisor Jobs in London

The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer Blue Yonder SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the CSM to drive adoption and satisfaction Produce … customer calls/case handling Drive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.) Own disaster recovery process and issue resolution Responsible for proactive technical guidance for all Blue Yonder and customer IT projects Create and own Customer Success Plans for relevant stakeholders Collaborate & coordinate effectively with all Blue Yonder internal dept’s (Consulting … PD, Onboarding, Solution, Service Management, etc.) for faster resolution of issues Collaborate with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery Provide technical/feature-specific advice Prepare for and participate in business reviews Primary KPIs Customer Health: SLA performance management Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc. More ❯