Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD … or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact More ❯
Taunton, Somerset, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD … or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD … or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Reference: 5408 Name Email Telephone Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact More ❯
impact. We value continuous learning, personal growth, and providing our team with the resources they need to succeed. Ready to shape the future? Let's talk. Role Overview: The Technical Business Analyst will play a pivotal role in bridging the gap between business needs and technical solutions. This individual will work closely with stakeholders from various departments … to gather requirements, analyse business processes, and translate them into technical specifications. The ideal candidate will have a strong understanding of both business operations and technical systems, with specific experience in financial services or transfer agency, enabling them to deliver solutions that drive efficiency and innovation. There is an expectation you will work from the London office in … 1. Requirement Gathering and Analysis: Collaborate with stakeholders to gather and document business requirements. Conduct detailed analysis of business processes to identify areas for improvement. Translate business requirements into technical specifications and functional requirements. 2. Technical Solution Design: Work with development teams to design technical solutions that meet business needs. Ensure that solutions are scalable, maintainable, and More ❯
Senior Technical Business Analyst -The role Join our Product team as a Senior Technical Business Analyst and help shape the future of global finance. We're on a mission to build the world's leading platform for both crypto and fiat payments and we're looking for a sharp, driven Senior Technical Business Analyst … support product backlog management Partner with product manager/business SMEs to define & refine acceptance criteria Partner with developers on reviewing user stories for understanding and scoring Draft both technical documentation and non-functional requirements that describe how systems should behave and establish their functionality constraints Perform/coordinate user acceptance testing to ensure functionality meets business needs before … groups Strong attention to detail and excellent problem-solving skills Excellent verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Exceptional process and organisational skills with the ability to mobilise change Advanced knowledge of project/product management platforms (JIRA & Confluence strongly preferred) Advanced knowledge of common data More ❯
Senior Technical Business Analyst - The role Join our Product team as a Senior Technical Business Analyst and help shape the future of global finance. We're on a mission to build the world's leading platform for both crypto and fiat payments and we're looking for a sharp, driven Senior Technical Business Analyst … support product backlog management Partner with product manager/business SMEs to define & refine acceptance criteria Partner with developers on reviewing user stories for understanding and scoring Draft both technical documentation and non-functional requirements that describe how systems should behave and establish their functionality constraints Write test cases for user stories Perform/coordinate user acceptance testing to … groups Strong attention to detail and excellent problem-solving skills Excellent verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Exceptional process and organisational skills with the ability to mobilise change Advanced knowledge of project/product management platforms (JIRA & Confluence strongly preferred) Advanced knowledge of common data More ❯
the infrastructure every builder will need to lead the next wave of progress. Location: Remote (GST timezone) Job Description: We are looking for a highly skilled and analytical DeFi Technical Business Analyst to join our dynamic team. In this role, you will act as the bridge between our technical and business teams, ensuring that our DeFi products … align with market needs and technical capabilities. You will analyze complex systems, interpret data, and provide insights to drive product development and business strategy. Key Responsibilities: Technical Analysis & Requirements Gathering: Collaborate with product managers, developers, and stakeholders to define technical requirements for DeFi products and features. Analyze and document business processes, workflows, and system integrations. Translate business … needs into detailed technical specifications and user stories. DeFi Protocol Research & Evaluation: Conduct in-depth research on DeFi protocols, smart contracts, and blockchain ecosystems. Evaluate the technical feasibility, security, and scalability of integrating new protocols or features. Stay updated on the latest advancements in blockchain technology, Web3, and decentralized finance. Data Analysis & Insights: Analyze on-chain data, user More ❯
detailed requirement documents in the form of features and user stories. Identifying, developing, and supporting business process change Identifying and defining risk factors that could occur Being the business analyst role for customer projects in an Agile Team - being available to the team and participating in all Agile Meetings such as sprint planning, stand-ups, demos, and retrospectives. Involvement … metrics and KPIs to evaluate the effectiveness of AI-driven features and ensuring alignment with business objectives. Experience Experience defining software requirements for complex products, either as a business analyst or equivalent role in Agile software delivery. Ability to understand complex technical concepts and present them in simple terms to nontechnical team members and clients. Working with Agile More ❯
As a Technical Business Analyst, you will be adept at gathering requirements via a range of methods and techniques, translating these technical requirements into detailed User Stories and Acceptance Criteria, utilising Azure DevOps (ADO) to capture and manage these requirements effectively, and maintaining traceability of the requirements throughout the project lifecycle. The successful candidate will ideally already … demonstrating initiative, the ability to self-manage, while ensuring alignment with project goals and timelines. Skills: 1. Requirement Gathering and Analysis: Proficient in eliciting, documenting, and analysing business and technical requirements via a range of methods and techniques. 2. User Story Development: Experienced in translating requirements into clear and concise User Stories and Acceptance Criteria. 3. Azure DevOps (ADO … verbal and written communication skills to convey complex information clearly and effectively. 6. Problem-Solving: Strong analytical and problem-solving skills to identify issues and develop effective solutions. 7. Technical Understanding: Good understanding of technical concepts and the ability to communicate effectively with technical teams. 8. Project/Self-Management: Basic project/self-management skills to More ❯
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
We're Hiring: Technical Business Analyst Location: Hemel Hempstead (Hybrid - 1 day a week) Full-Time Permanent - £55,000 Are you a tech-savvy problem solver with a passion for improving systems and processes? A leading HealthTech is looking for an experienced Technical Business Analyst to join their dynamic team and help shape the future of … healthcare technology. About the Role As a Technical Business Analyst, you'll play a key role in translating business needs into technical solutions across their Salesforce ecosystem and other operational platforms. You'll work closely with product managers, architects, and developers to deliver scalable, efficient systems that support our strategic goals. What You'll Do Define and … manage technical requirements for new and existing systems Translate business needs into user stories and technical features Conduct gap analyses and recommend process improvements Collaborate with stakeholders to align solutions with business strategy Support testing, data migration, and implementation activities Ensure compliance with IT governance and best practices Who You'll Work With You'll be part of More ❯
Weybridge, Surrey, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
Technical Business Analyst Hybrid workind 3 days onsite per week Are you a detail-oriented Business Analyst with a passion for driving impactful change in the financial services sector? Our client, a leading financial institution, is seeking a dynamic and experienced Business Analyst to join their growing team. In this role, you’ll collaborate with stakeholders … to gather and translate business and technical requirements into actionable solutions. You’ll support the full project lifecycle, from data modelling and process mapping to defining test cases and validating outcomes. Your work will directly influence the development of innovative financial products, including payments, lending, and collections platforms. Key Skills • Understanding of APIs, databases, and system integrations.• Proficiency in … desirable• Experience of following change management processes and supporting the delivery of change in a controlled environment Key responsibilities • Collaborate with stakeholders to gather, analyse, and document business and technical requirements.• Translate business needs into detailed functional and non-functional specifications.• Work with development teams to ensure technical feasibility and alignment with business goals.• Create data models, user More ❯
1st Line Technical Support Analyst Location : Borehamwood, WD6 1JD Salary : £25K – £30K per annum, DOE + Excellent Benefits! Contract : Full time, permanent Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service … We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. 1st Line Technical Support Analyst – About the role: You will be working directly with our clients on our Service Desk, handling inbound More ❯
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue … the phone A deep desire to deliver an amazing client experienceKnowledge of IT Applications, Software & Hardware The ability to keep up with & adapt to the fast-paced IT world Technical Skills Microsoft 365 Microsoft Azure/Entra & Intune Microsoft Windows Desktop & server operating systems Infrastructure Basic network conceptsSecurity: Basic understanding of security concepts Benefits Company pension Gym membership at More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Gotpeople
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue … the phone A deep desire to deliver an amazing client experienceKnowledge of IT Applications, Software & Hardware The ability to keep up with & adapt to the fast-paced IT world Technical Skills Microsoft 365 Microsoft Azure/Entra & Intune Microsoft Windows Desktop & server operating systems Infrastructure Basic network conceptsSecurity: Basic understanding of security concepts Benefits Company pension Gym membership at More ❯
Technical Support Engineer Warrington | 6-month FTC | Full-time | Driving licence required We're looking for a Technical Support Engineer to join a friendly, fast-paced IT team providing essential 1st and 2nd line support across multiple sites. This is a great opportunity for someone with solid desktop support experience and a genuine interest in learning more about More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Erin Associates
Technical Business Analyst Location: Birmingham, West Midlands (Hybrid 2-3 days on-site per week) Salary: to £55,000 + excellent benefits Business Analysis, Azure, Azure DevOps, Agile, ERP, 365, M365 We are recruiting for a highly capable Technical Business Analyst to join a leading organisation based in Birmingham. This hybrid role offers the opportunity to … shape and deliver business-critical IT solutions across a range of enterprise systems, working closely with senior stakeholders and technical teams. About the Role As a key member of the IT and Business Transformation team, you will evaluate and optimise existing processes, gather and translate business requirements into functional specifications, and lead the delivery of technology-driven solutions. Youll … be working across multiple departments to improve operational efficiency and support digital transformation initiatives. Core skills & experience for this Technical Business Analyst role; 4+ years' experience in business analysis (ideally within financial/professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes More ❯
Technical Business Analyst at N Consulting Ltd Job Title: Technical Business Analyst Location: London ,UK (Hybrid) Job Type: Contract Job Summary: We are seeking a Technical Business Analyst with strong experience in capturing business and technical requirements and translating them into detailed API specifications, particularly using JSON and Swagger/OpenAPI . The … Create and manage API documentation using Swagger/OpenAPI standards. Design and review JSON-based interfaces for RESTful APIs and system integrations. Facilitate workshops and requirement-gathering sessions with technical and non-technical teams. Translate business needs into epics, user stories, and acceptance criteria using tools such as Jira, Confluence, or Azure DevOps . Validate that solutions meet … business requirements through regular engagement with the development and QA teams. Support data mapping, interface contracts, and integration testing initiatives. Assist in defining service-level contracts and technical interface specifications (TIS). Ensure API documentation is version-controlled, discoverable, and up-to-date. Collaborate with DevOps teams to manage API lifecycle and deployment alignment. Key Skills & Qualifications: Proven experience More ❯
Technical Business Analyst (Product) London (Hybrid) Insurance Permanent We’re seeking a Technical Product Analyst with strong experience in insurance and a passion for delivering high-quality business systems solutions. You’ll play a key role in supporting and enhancing our internal and customer-facing applications, with a particular focus on Power Platform and SharePoint-based … solutions. You'll act as the bridge between business stakeholders and technical teams, working across Agile projects to support the development of new applications and enhancements to existing platforms. Key Responsibilities Collaborate with stakeholders to capture and document business requirements for new and existing applications. Analyse, refine, and translate business needs into clear user stories and functional specifications. Provide … and user feedback to identify areas for continuous improvement. Apply Agile methodologies to deliver iterative improvements in collaboration with cross-functional teams. Key Skills & Experience Previous experience in a technical or product analyst role within the insurance or financial services sector (London Market preferred). Strong working knowledge of Microsoft Power Platform (Power Apps, Power Automate) and SharePoint More ❯
Technical Business Analyst (Product) London (Hybrid) Insurance Permanent We’re seeking a Technical Product Analyst with strong experience in insurance and a passion for delivering high-quality business systems solutions. You’ll play a key role in supporting and enhancing our internal and customer-facing applications, with a particular focus on Power Platform and SharePoint-based … solutions. You'll act as the bridge between business stakeholders and technical teams, working across Agile projects to support the development of new applications and enhancements to existing platforms. Key Responsibilities Collaborate with stakeholders to capture and document business requirements for new and existing applications. Analyse, refine, and translate business needs into clear user stories and functional specifications. Provide … and user feedback to identify areas for continuous improvement. Apply Agile methodologies to deliver iterative improvements in collaboration with cross-functional teams. Key Skills & Experience Previous experience in a technical or product analyst role within the insurance or financial services sector (London Market preferred). Strong working knowledge of Microsoft Power Platform (Power Apps, Power Automate) and SharePoint More ❯
Technologies: Technical Business Analyst Business Analyst Azure Cloud We have an exciting opportunity for a skilled Technical Business Analyst to join our client on an initial 3-month contract based in Central London. The role requires you to be onsite for 1 - 2 days a week and the rest of the work can be done … remotely. Skills: You will be a skilled Technical Business Analyst, driven and natural problem-solver, inquisitive and analytically skilled. You will be well versed in liaising with stakeholders, developers, and testers using C#, React, DevOps, Azure You will have facilitated workshops and had had relevant experience in breaking down requirements into user stories. You will possess a good More ❯
Working with a large IT Consultancy who are on the search for a Technical Business Analyst on a permanent basis. Permanent role Paying up to £55,000 per annum Remote with occasional client visits Candidates must be eligible for SC Clearance As a Technical Business Analyst you will: •Translate business objectives and requirements into valuable technical features and user stories that will shape product development and technical delivery •Leverage your understanding of IT Delivery Frameworks and DevOps practices to facilitate continuous integration and continuous deployment (CI/CD) pipelines, ensuring smooth and efficient delivery Conduct system and data analysis to identify improvement areas and pain points which will inform decision making •Support with the … collaboratively with product owners, developers, architects and QATs to plan and unblock impediments throughout the development process YOUR PROFILE You will bring below skills and experience: •Experience in the technical design and development of technology-based products •Experience working with technical architecture and owning technical writing Experience in data analysis, data modelling, and data visualisation tools (e.g. More ❯
We have partnered up with a global, leading digital & technology Consultancy who are seeking a Technical Business Analyst to act as a critical link between business and technology teams, you will use your expertise in software architecture and backend frameworks to translate business objectives into well-defined technical features that meet both client goals and user needs. … role is fully remote with occasional travel to either London, Glasgow, Manchester, or Newcastle. This role cannot offer sponsorship and you must be eligible for SC Clearance. As a Technical Business Analyst, You Will: ✅ Translate Business Needs into Technical Solutions Transform business requirements and objectives into actionable technical features and user stories, ensuring they shape the … product roadmap and drive technical delivery effectively. ✅ Facilitate IT Delivery and DevOps Practices Apply your knowledge of IT delivery frameworks and DevOps methodologies to enable smooth implementation of Continuous Integration and Continuous Deployment (CI/CD) pipelines, ensuring streamlined and efficient delivery. ✅ Perform System and Data Analysis Conduct in-depth system and data analysis to uncover inefficiencies, identify opportunities More ❯
Job Title: Technical Business Analyst Contract Type: Fixed Term Contract Contract Length: 6 Months (Possibility for Extension) Location: London - HEX (3 days a week onsite) Rate: Circa £415/Day Join Our Team as a Technical Business Analyst! Are you ready to make a real impact in a dynamic environment? We're looking for a motivated … Technical Business Analyst to help us streamline processes and optimise systems for enhanced efficiency and productivity. This is an exciting opportunity to bridge the gap between our business and technical teams while driving innovation! Purpose of the Role: As a Technical Business Analyst, you'll play a pivotal role in analysing business processes, gathering requirements … want to hear from you! Key Skills Required: Strong expertise in business analysis and requirements gathering Experienced in Financial Service is essential Experience with process optimisation and functional/technical specifications Ability to conduct gap analysis and root cause analysis Proven track record in stakeholder collaboration and user acceptance testing Excellent documentation and data communication skills Background in Software More ❯
Job Title: Technical Business Analyst Contract Type: Fixed Term Contract Contract Length: 6 Months (Possibility for Extension) Location: London - HEX (3 days a week onsite) Rate: Circa £415/Day Join Our Team as a Technical Business Analyst! Are you ready to make a real impact in a dynamic environment? We're looking for a motivated … Technical Business Analyst to help us streamline processes and optimise systems for enhanced efficiency and productivity. This is an exciting opportunity to bridge the gap between our business and technical teams while driving innovation! Purpose of the Role: As a Technical Business Analyst, you'll play a pivotal role in analysing business processes, gathering requirements … want to hear from you! Key Skills Required: Strong expertise in business analysis and requirements gathering Experienced in Financial Service is essential Experience with process optimisation and functional/technical specifications Ability to conduct gap analysis and root cause analysis Proven track record in stakeholder collaboration and user acceptance testing Excellent documentation and data communication skills Background in Software More ❯
Technical Support Analyst Band 6 (Equivalent) | £37,338 – £44,962 pro rata Location: Norfolk and Norwich University Hospital (NNUH) Contract: Temporary – 3 months initially (with potential to extend) Hours: Full-time, 37.5 hours per week (Mon–Fri) Employer: gap personnel (acting on behalf of the NHS) Job Summary An exciting opportunity has arisen for an experienced Technical Support Analyst to join the IT Technical Support Team at Norfolk and Norwich University Hospital (NNUH). This is a key role providing second and third-line support to end users, helping maintain critical infrastructure systems and ensuring the Trust’s IT services operate at optimum performance. You will be expected to deliver high-quality support and … environments, desktop systems, and networking technologies (LAN, TCP/IP) Managing SQL Server, Web Server products, and antivirus/security patching Experience with multi-user database systems (e.g. ICE) Technical documentation and training material preparation Familiarity with NHS IT systems and standards Key Skills: Strong problem-solving and analytical abilities Ability to work independently or as part of a More ❯