1 of 1 Technical Customer Support Jobs in Glasgow

applicants must live within commuting distance of our Glasgow office locations and should expect to be in office approximately 3 days per week. The Technical Support Engineer works directly with our customers on escalated cases to isolate and resolve product related technical issues in production environments … products or 3rd party integrations). Your focus is to identify, document and solve product challenges impacting customer experience negatively. You will log bugs and follow up with product engineering, program and release teams to drive improvement. You will work in a support role on projects solving customer