and in-office collaboration. Qualified applicants must live within commuting distance of our Glasgow office locations and should expect to be in office approximately 3 days per week. The TechnicalSupport Engineer works directly with our customers on escalated cases to isolate and resolve product related technical issues in production environments (HW, SW products or 3rd party … integrations). Your focus is to identify, document and solve product challenges impacting customer experience negatively. You will log bugs and follow up with product engineering, program and release teams to drive improvement. You will work in a support role on projects solving customer experience issues and capturing critical feedback on both the Sonos product and third … issues and works them through to resolution while communicating courteously and effectively with both customers and team members. They should effectively troubleshoot problems, conduct research, and find answers to customer questions. They must be a team player who is also able to work independently and remotely (depending on locale). Ideal candidates will also have an affinity and passion More ❯
and in-office collaboration. Qualified applicants must live within commuting distance of our Glasgow office locations and should expect to be in office approximately 3 days per week. The TechnicalSupport Engineer works directly with our customers on escalated cases to isolate and resolve product related technical issues in production environments (HW, SW products or 3rd party … integrations). Your focus is to identify, document and solve product challenges impacting customer experience negatively. You will log bugs and follow up with product engineering, program and release teams to drive improvement. You will work in a support role on projects solving customer experience issues and capturing critical feedback on both the Sonos product and third … issues and works them through to resolution while communicating courteously and effectively with both customers and team members. They should effectively troubleshoot problems, conduct research, and find answers to customer questions. They must be a team player who is also able to work independently and remotely (depending on locale). Ideal candidates will also have an affinity and passion More ❯
Milton, West Dunbartonshire, UK Hybrid/Remote Options
Sonos, Inc
and in-office collaboration. Qualified applicants must live within commuting distance of our Glasgow office locations and should expect to be in office approximately 3 days per week. The TechnicalSupport Engineer works directly with our customers on escalated cases to isolate and resolve product related technical issues in production environments (HW, SW products or 3rd party … integrations). Your focus is to identify, document and solve product challenges impacting customer experience negatively. You will log bugs and follow up with product engineering, program and release teams to drive improvement. You will work in a support role on projects solving customer experience issues and capturing critical feedback on both the Sonos product and third … issues and works them through to resolution while communicating courteously and effectively with both customers and team members. They should effectively troubleshoot problems, conduct research, and find answers to customer questions. They must be a team player who is also able to work independently and remotely (depending on locale). Ideal candidates will also have an affinity and passion More ❯
our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and … Overview The role will be based out of the Motorola Solutions offices in Edinburgh with a wide-ranging remit covering multi-site body-worn video systems for a worldwide customer base, including remotely supporting customers via direct support and escalations via other Motorola Support Desks working to ensure system availability is maintained in line with defined service … level agreements. Job Description As a CustomerTechnicalSupport Engineer at Motorola Solutions , you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our product range. You will be working directly with customers, so you must demonstrate a More ❯
our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and … Overview The role will be based out of the Motorola Solutions offices in Edinburgh with a wide-ranging remit covering multi-site body-worn video systems for a worldwide customer base, including remotely supporting customers via direct support and escalations via other Motorola Support Desks working to ensure system availability is maintained in line with defined service … level agreements. Job Description As a CustomerTechnicalSupport Engineer at Motorola Solutions , you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our product range. You will be working directly with customers, so you must demonstrate a More ❯
