1 of 1 Technical Customer Support Jobs in Renfrewshire

and in-office collaboration. Qualified applicants must live within commuting distance of our Glasgow office locations and should expect to be in office approximately 3 days per week. The Technical Support Engineer works directly with our customers on escalated cases to isolate and resolve product related technical issues in production environments (HW, SW products or 3rd party … integrations). Your focus is to identify, document and solve product challenges impacting customer experience negatively. You will log bugs and follow up with product engineering, program and release teams to drive improvement. You will work in a support role on projects solving customer experience issues and capturing critical feedback on both the Sonos product and third … issues and works them through to resolution while communicating courteously and effectively with both customers and team members. They should effectively troubleshoot problems, conduct research, and find answers to customer questions. They must be a team player who is also able to work independently and remotely (depending on locale). Ideal candidates will also have an affinity and passion More ❯