15 of 15 Technical Customer Support Jobs in the UK

The Customer Support Advisor (Technical) will provide exceptional technical assistance to clients, ensuring their concerns are addressed promptly and effectively. This role is based in Newbury and is ideal for individuals with a passion for customer service in the electronics sector. Client Details Customer Support Advisor (Technical), Newbury: This company operates within … the electronics and manufacturing sector and is known for its innovative approach to providing technical solutions. With a focus on delivering high-quality services, they are committed to supporting their customers with reliable and efficient assistance. Description Customer Support Advisor (Technical), Newbury: Respond to customer inquiries and provide technical support via phone, email … or online platforms. In this B2B Customer Service role you will be liaising with engineers and helping solve problems Diagnose and troubleshoot technical issues related to the company's products and services. Maintain accurate records of customer interactions and resolutions in the CRM system. Collaborate with internal teams to escalate and resolve complex technical problems. Provide More ❯

1st Line Technical/Customer Service Support Agent (Manchester, Greater Manchester) Salary/benefits : £24,000 per annum Plus Pension, Healthcare Scheme, 33 Days’ Holiday (including Public Holidays) & Your Birthday Off Hours : 35 hour working week, 9:00 – 17:00, Monday – Friday with a 1-hour lunch break Location : Office Based (Near Oxford Road/Manchester Met. … Uni) Ready to kickstart or grow your tech support career with a friendly, growing company supporting household-name clients Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.They are now looking for a 1st Line Technical/Customer Service Support Agent to join them and provide technical and customer service support to their clients. As a 1st Line Technical/Customer Service Support Agent you will: - Perform demonstrations and training to customers- Provide inbound support queries to the service desk- Diagnose basic technical issues over the phone, via More ❯

Role Our Technical Support team are responsible for providing direct technical support with a customer centric focus. This position will see you take a place within our platform technical support team, to provide excellent support in resolving all technical issues. The post holder should a problem-solving attitude with ability the … resolved. The post holder should have an interest in the telecoms industry and the technology industry more widely and an enthusiasm and willingness to learn new skills. Key Responsibilities Customer Satisfaction Ensure the delivery of high-quality technical support Ensure customer service response is timely and accurate Ensure that your responsibilities are met so the overall … tech support team is meeting and exceeding expectations regarding performance. Meeting defined metrics/benchmarks. Making sure that standards and processes are followed. Processes and Procedures Triage, investigate and resolve technical support requests. Coordinate support issues between customers and 3rd party vendors Communicate appropriately internally and to customers Establish best practices throughout the entire technical More ❯

Customer and Technical Support Executive Are you technically minded and passionate about providing exceptional customer support? Our well-known client in Hitchin is looking for a Customer and Technical Support Executive to join their growing team on a permanent basis. This is an excellent opportunity to take your career to the next … level in a dynamic and supportive environment. Location: Hitchin Contract Type: Permanent Salary: £27,500 - £29,500 (Dependent on Experience) Hours: 39 hours per week The Role As a Customer and Technical Support Executive , you will play a pivotal role in delivering outstanding B2B and B2C customer service within a thriving Sales Department. Key Responsibilities: Respond … to and develop customer enquiries, providing accurate information regarding pricing, quotations, deliveries, and more in a timely manner. Handle and resolve customer sales emails, website queries, and telephone enquiries, including technical questions. Deliver exceptional customer service by creating quotes, obtaining lead times, and ensuring seamless order management. Liaise with internal teams including production, technical, and More ❯

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you'll guide customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone, and video. Provide technical support for Windows, macOS, and mobile systems, including software installations, CE+ processes, and troubleshooting. Host support and enablement calls via Google Meet, Teams, or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while More ❯

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary : £30,000 Location : Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of … customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately. Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits. Advise … customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions. Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities. Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard More ❯

Our Customer Services team is evolving as we start to transform our processes and technology. We aim to deliver a zero-touch customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and … enabling them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role, our Head Office is in Abingdon, Oxon Key Accountability & Responsibilities Manage daily workload across the teams and shift rota to ensure effective cover during core UK hours Analyse and develop shift patterns ensuring we are … and in line with the Email, Ticket cases and Telephone call volumes received, ensuring SLAs and KPIs are met Leadership and day to day management of a team of Technical Support Advisors who provide a wide range of support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and More ❯

a thriving team where you can play an integral role in shaping the future of entertainment technology. The Role You will join our team in Twickenham,London as a Customer Support Manager, helping our customers solve problems, and liaising between customers and our development team to ensure we quickly and efficiently find solutions to customer issues. We … grow our business serving radio customers with our products. audiences on new platforms The Products Our broadcast studio system studio, Rapid, is either installed on a server on our customer's premises or hosted in the cloud. The system mainly runs on Windows Servers when installed locally, and on Linux when running in the cloud. Our mobile app products … run on iOS and Android mobile devices and use APIs to receive content. The mobile apps operates as our customer's app so also partially depend on customer infrastructure for some functionality - audio streaming for example. Responsibilities include Providing first-line technical support to our customers and own and manage reported issues until they are resolved. More ❯

Customer Technical Support Scientist Salary: £40,000 per year Full time Office based - Sand Hutton with travel Do you have experience of working within the Water, Environmental or scientific instrumentation industries? Do you have a background in customer and client support? Are you ready for a fresh challenge in a new and exciting role? If … developed and commercialised cutting-edge technology, focused on monitoring of contaminated water and decontamination of wastewater, making recycling of water more efficient. We are now looking for an experienced technical support scientist professional to join us in this exciting journey of growth. The Role In this new role you will be responsible for providing expert advice to all … of our customers on the telephone, email and live chat. You will also support your colleagues by providing scientific advice as required. You will work to provide an excellent service at all times ensuring our customers have the best experience, troubleshooting and resolving issues related to software, hardware and equipment. You will be responsible for installing equipment and performing More ❯

Role: Technical Customer Support Advisor Location: Hereford (Office Based + Local Travel) Salary: Up to £30,000 + Benefits + Career Development Are you ready to take your passion for people and interest in tech to the next level? We’re recruiting on behalf of a well-established and highly respected IT services provider based in the … Herefordshire area, with a loyal and growing client base across the region. This is a customer-facing support role, ideal for someone who enjoys solving problems, building relationships, and delivering outstanding service, either as a natural next step from a customer service environment, or as a shift into a more people-focused role for someone with a … technical background. What’s in it for you? Up to £30,000 basic salary Clear path for career development and progression Extensive on-the-job training and mentoring A supportive and down-to-earth team culture Local travel with expenses paid A role that offers variety, autonomy, and real impact What you’ll be doing: Providing day-to-day More ❯

With salary rising to £27,500 within 9 months plus max£200 a month bonus We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Technical Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively. Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to … rota basis (circa 1 every 5weeks). This is an office based role. Key Responsibilities: Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes. Effective More ❯

Customer Delivery Team Leader - Technical Support Salary: £45,417 to £49,416 inclusive annual salary + up to 19.7 percent employer pension contribution. Hours: Permanent or Fixed Term, full-time (37 hours pw) Flexible working options (including hybrid) Job Ref: P2378 About the role St Albans and District Council is seeking a motivated and experienced Customer Delivery Team Leader for our Planning Technical Services Team. We are looking for an experienced planning officer to lead all administrative functions across our Planning Technical Services. This is an exciting opportunity to play a critical role in improving efficiency and ensuring compliance with statutory requirements. As the Customer Delivery Team Leader, you will lead and … manage the administrative functions, including overseeing planning validations, pre-planning applications, complaint handling, performance reporting, planning appeals, support hearings and the development of internal processes. You will manage projects and lead the team ensuring the effective delivery of administrative support across a range of Planning Services. Additionally, you will oversee the administration of planning systems and ensure efficient More ❯

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth? This one could be for you. We're hiring a Technical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answering technical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements. It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and … work from day one. What You'll Do Help customers choose the right sensor or automation product Recommend alternatives when items are out of stock or discontinued Respond to technical enquiries by phone, email, or live chat Support the sales team with product knowledge and cross-selling advice Deal with basic repairs, service requests, and product modifications Provide More ❯

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth? This one could be for you. We're hiring a Technical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answering technical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements. It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and … work from day one. What You'll Do Help customers choose the right sensor or automation product Recommend alternatives when items are out of stock or discontinued Respond to technical enquiries by phone, email, or live chat Support the sales team with product knowledge and cross-selling advice Deal with basic repairs, service requests, and product modifications Provide More ❯

Head of DevOps Support Remote UK/ROI Are you ready to take the reins of a mission-critical DevOps support function at a fast-growing SaaS company delivering cutting-edge artifact and supply chain management at scale? We're hiring a Head of DevOps Support - a dynamic, hands-on leader who knows how to blend strong … operational rigour with technical depth. In this role, you'll lead and scale a high-performing team of support engineers, helping developers and enterprise clients get the most from a cloud-native, API-driven platform powering CI/CD pipelines around the globe. What you'll be doing: Leading the end-to-end support engineering function - setting … KPIs, driving resolution quality, and creating best-in-class tooling and workflows. Owning the customer journey post-deployment, from onboarding through to long-term technical enablement. Partnering with Product and Engineering to improve integrations and address platform feedback that really matters to users. Automating wherever possible - because great support teams build, not just react. What we're More ❯