2 of 2 Technical Engineer Jobs in Southampton

Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause … during isolation, correction, and implementation of any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence … and escalated cases. Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analying network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities. Provide training to colleagues in real time as you More ❯

Technical Support Engineer – Industrial & IT Networking Location: Southampton (Office-based with future travel) Salary: £30,000 – £50,000 (dependent on experience) We are supporting a provider of industrial communication solutions in appointing a Technical Support Engineer to join their team in Park Gate, Southampton . This is a permanent role, offering a varied and customer-facing … customers with the configuration, implementation, and troubleshooting of communication and networking components used in industrial and operational technology environments. You’ll work closely with customers to deliver high-quality technical support—from resolving queries and diagnosing issues to advising on maintenance, upgrades, and long-term solutions. Building strong client relationships and identifying additional training or service needs will be … a key part of the role. After onboarding, the role will include some UK travel (approx. 10% initially, growing to 30% over time). Key Responsibilities: Provide technical support for industrial communication and networking products. Guide customers through implementation, configuration, updates, and maintenance. Troubleshoot hardware and software issues in a variety of customer environments. Identify and recommend additional support More ❯