3 of 3 Technical Product Support Jobs in London

A highly successful and well-established client of ours are seeking a P roduct Technical Support to join their company. This position would be fantastic for a candidate who is looking to learn and grow with a company that will offer training and full support. The purpose of the role is to support the Technical Manager … with customer queries and office technical support. About the Role This role focuses on delivering support and advice to customers. You will be responsible for responding to product-related queries, troubleshooting issues, and working collaboratively with internal teams to ensure a positive customer experience. Responsibilities Provide guidance to help customers and partners choose the right solutions for … their needs. Offer first-line support via phone and other communication channels. Investigate and resolve product or application issues. Log and manage support cases through CRM. Work collaboratively with other departments to share knowledge and resolve more complex cases. Occasionally visit customer sites for support or training needs. Ensure a high level of customer satisfaction. Respond More ❯

Job Description Technical Product Support Manager Contract Length: 12 months Salary: £55,000-£67,000 Location: UK Remote Our client is a world renowned tech leader that paves the way in social media networking and VR experiences and they have an immediate requirement for a Technical Product Support Manager. The successful candidate will be … a key bridge between customers and engineering, ensuring top-tier support while championing community feedback into product improvement. Key Responsibilities: Manage inbound support via email, forums, and chat Collaborate with engineers to resolve issues and prioritize feature requests Produce regular support performance and issue trend reports Update help resources and support user onboarding campaigns Identify … areas to improve the customer experience and automate solutions where possible What We’re Looking For: 3+ years in a customer support or community-facing role Experience with support systems and task tracking tools Excellent communication skills Ability to translate customer sentiment into technical feedback Background in GIS, OpenStreetMap, or geospatial tools Next steps to apply: Apply More ❯

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military, and high-security facilities. Have you got the right qualifications and skills for this job Find out below, and hit More ❯