2 of 2 Technical Services Manager Jobs in the West Midlands

Technical Services Manager – Hybrid Department: Managed Services Reports To: Services Director We’re looking for an experienced Technical Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about … driving service excellence, modernisation, and customer success in a dynamic managed services environment. 🔑 Key Responsibilities Provide leadership and governance for the 2nd/3rd Line Infrastructure Team, ensuring high performance, training, and engagement. Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution. Drive service improvement by monitoring environments, identifying optimisation opportunities … and introducing modernisation and cost-efficiency measures. Ensure infrastructure services are stable, secure, and aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their trusted technical advisor. Oversee SLA/OLA performance, ensuring all KPIs and contractual obligations are met. Support and mentor team members, fostering technical More ❯

Technical Services Manager – Hybrid Department: Managed Services Reports To: Services Director We’re looking for an experienced Technical Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about … driving service excellence, modernisation, and customer success in a dynamic managed services environment. 🔑 Key Responsibilities Provide leadership and governance for the 2nd/3rd Line Infrastructure Team, ensuring high performance, training, and engagement. Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution. Drive service improvement by monitoring environments, identifying optimisation opportunities … and introducing modernisation and cost-efficiency measures. Ensure infrastructure services are stable, secure, and aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their trusted technical advisor. Oversee SLA/OLA performance, ensuring all KPIs and contractual obligations are met. Support and mentor team members, fostering technical More ❯