3 of 3 Technical Services Manager Jobs in the East Midlands

length of service Sick Pay Increasing with length of service The Role: IT Technical Services Manager We are seeking an experienced IT Service Desk Manager to support operations and ensure the delivery of high-quality technical services to our users. The ideal candidate will combine strong leadership and communication skills … with deep technical expertise in networking, infrastructure, AWS, and Unix/Linux environments. Key Responsibilities Support IT Service Desk and other areas of the business. Manage and support IT infrastructure, including networking, servers, and end-user environments. Collaborate with Infrastructure and Cloud teams to ensure smooth operations of AWS and Unix/Linux systems. Implement and maintain ITIL … aligned service management processes. Drive continuous improvement and automation initiatives across IT support functions. Ensure prompt escalation and resolution of complex technical issues. Partner with other IT and business teams to support projects, upgrades, and rollouts. Maintain documentation, knowledge bases, and standard operating procedures (SOPs). Requirements 5+ years of experience Supporting IT Service Desk or IT Support More ❯

Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet … role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service … improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Champion best practices across the service More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical … link between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi … holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds More ❯