21 of 21 Technical Support Advisor Jobs

Solving complex issues, elevating customer satisfaction Permanent Carlisle About this role The 2nd Line Technical Support Advisor plays a critical role in maintaining high levels of customer satisfaction by delivering prompt, effective, and technically sound support for broadband, networking, and internet-related services. Acting as an escalation point for more complex technical … resolved at the 1st line, this role requires a strong foundation in networking technologies and the ability to troubleshoot across a wide range of systems, hardware, and services. The advisor will work closely with both customers and internal teams, ensuring that faults are diagnosed accurately, solutions are implemented efficiently, and service-impacting problems are escalated appropriately. The role also … service quality, identifying recurring problems, and contributing to the ongoing improvement of support processes, documentation, and internal knowledge sharing. Beyond reactive support, the 2nd Line Advisor is expected to play a proactive role in maintaining service reliability by spotting early signs of service degradation or systemic issues, supporting internal training, and mentoring 1st line colleagues. More ❯

and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness. We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused … dozens of open tickets at various stages of completion; Work with multiple teams to find, analyse, and resolve client issues; Communicate the root cause to clients in non-technical terms; Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed; Provide recommendations to the Product team about More ❯

The Technical Support Advisor is a key point of contact for our customers. This role is vital to the ongoing success of i6 by engaging with customers, solving problems via support requests and helping us ensure a consistent and reliable customer experience To provide front line technical support to … customers across the complete i6 product range and manage the problem to resolution either themselves or pulling on support from the development team. This is a 24/7, global service therefore the job holder will be required to work a variety of shift patterns. The role holder will manage the communication with the customer for the duration … problem, keeping them updated with progress and any issues that will hinder the successful closure. They will also be responsible for answering incoming phone calls and troubleshooting customer technical problems within the i6 platform and hardware. Answer customer phone calls and emails to accurately diagnose, prioritise and communicate customer issues. Respond and aid in the resolution of all More ❯

Exciting Permanent Technical Support Advisor Position in Leeds! Michael Page is currently recruiting for a Technical Support Advisor to join a reputable telecommunications company in North Leeds on a permanent basis. This role offers an excellent opportunity for individuals with customer service experience seeking career progression and development within a … leading market player. Job Description As a Technical Support Advisor, you will be the first point of contact for customers, providing support to both new and existing clients. Your responsibilities will include troubleshooting technical issues, ensuring quick resolutions, and exceeding service level agreements. You will coordinate with engineers regarding scheduling installations More ❯

GoFibre Edinburgh, Scotland, United Kingdom Join or sign in to find your next job Join to apply for the Line 1 Technical Support Advisor role at GoFibre GoFibre Edinburgh, Scotland, United Kingdom Join to apply for the Line 1 Technical Support Advisor role at GoFibre £25,000 - £28,000 Depending … Job function Information Technology Industries Telecommunications Referrals increase your chances of interviewing at GoFibre by 2x Sign in to set job alerts for “Technical Support Advisor” roles. Greater Edinburgh Area £28,000.00-£30,000.00 2 weeks ago Edinburgh, Scotland, United Kingdom 3 days ago Retail Customer Service Associate- AI Trainer Edinburgh, Scotland, United Kingdom … Scotland, United Kingdom 2 weeks ago Edinburgh, Scotland, United Kingdom 1 week ago Dunfermline, Scotland, United Kingdom 2 hours ago Edinburgh, Scotland, United Kingdom 1 week ago Customer Service Advisor - Inbound Calls Edinburgh, Scotland, United Kingdom 1 week ago Customer Service Agent - Part-Time Edinburgh Airport Edinburgh, Scotland, United Kingdom 1 week ago Edinburgh, Scotland, United Kingdom 1 week More ❯

We've achieved big things already, but we're just getting started. This is where you come in... Job Description The role of technical support advisor is really important to us. You will be responsible for the triage and resolution of customers technical queries providing feedback both to the client and other internal … process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment More ❯

week ago Be among the first 25 applicants Job Title - Technical Support Adviser 2nd Line IT Reports to - Service Desk Manager Department - Operations Salary - (DOE) Location - Truro, Cornwall Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over … offices and have recently joined the ranks of Britain's private company ‘unicorns' after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group's organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are … now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing first-class service to Focus Group customers through handling of 2nd line service queries as part of our Managed Services team. To provide advanced technical support and issue resolution. Responsible for cases functionally escalated from More ❯

Ready for your next career move as a Technical Support Advisor ? Do you thrive on delivering top-notch customer service... whether that’s face-to-face or over the phone? Got a knack for solving techy problems and love the satisfaction of cracking a tricky issue? If that sounds like you, then this Technical Support Advisor role might just be your perfect match! You'll be joining a supportive, close-knit team that values collaboration, encouragement, and helping each other succeed. Want to know more? Keep reading... Responsibilities: Supporting customers over the phone and in person at the workshop Inspecting and diagnosing problems with products and carrying out repairs … communication skills Patient, friendly and enjoy talking to people A positive and proactive personality, with good problem-solving skills In return, the successful Technical Support Advisor will receive a salary of £25,000 - £30,000, plus excellent company benefits including: Company events and parties 28 days holiday Employee assistance programme Company pension To apply for More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred More ❯

Social network you want to login/join with: Technical Support Advisor, stoke-on-trent col-narrow-left Client: Location: stoke-on-trent, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Technical Support Advisor … which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and install nationwide. We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes. Key Responsibilities: · Serve as the primary point of contact for customer enquiries … to learn our in-house tools and design software. · A proactive, self-motivated approach, with the ability to work both independently and collaboratively within a team. · Analytical and technical skills would be a necessity and an interest in furniture design would be beneficial. As a key member of our team, you will play an essential role in ensuring More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred … a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2nd line support capacity - telephone, email etc. Office 365/Azure Active Directory Exchange Networking - DNS, Firewalls, Routers Customer focused Desired Skills: Certifications - MCITP, CompTIA, Network+ Experience in an MSP environment Telco More ❯

Technical Support Advisor for Diageo - Thame - Hybrid CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your … of our innovative D1 platform by providing valuable feedback, engaging with clients, and ensuring a smooth user experience. What you will be doing? Handle all contacts, including challenging technical calls, to a high standard. Spend time ‘in the field and office' with a Diageo Engineer to fully understand the Guinness quality processes & gain in-depth knowledge of ‘bar … and cellar' set-ups. Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills. Participate in our Guinness accreditation program to become certified as a product and technical expert. Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and More ❯

Social network you want to login/join with: Technical Support Advisor (Furniture Design) Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and … install nationwide. We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes. Key Responsibilities: · Serve as the primary point of contact for customer enquiries via phone and email, delivering prompt, professional, and friendly assistance. · Build and maintain … to learn our in-house tools and design software. · A proactive, self-motivated approach, with the ability to work both independently and collaboratively within a team. · Analytical and technical skills would be a necessity and an interest in furniture design would be beneficial. As a key member of our team, you will play an essential role in ensuring More ❯

sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system. We provide ongoing … to safety through our Zero Harm policy Access to business resource groups Training on our company values How you will do it In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift including … with discretion Assist field engineers to ensure remote connectivity to alarm systems What we look for Required An interest in problem-solving Excellent communication skills Ability to convey technical information to a non-technical audience Preferred Experience in technical problem-solving Experience providing customer service over the phone Background in customer service #LI-MS2 More ❯

8pm on a shift pattern and weekends on a rotational basis - 37.5 hours per week Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching WHO WE ARE At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland … constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can … the kind of place you want to work? If so, read on... WHAT YOU WILL BE WORKING ON Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot basic technical issues, providing solutions or escalating as needed. Record, prioritise, and track customer queries in the ticketing More ❯

future of home heating. It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support … Bosch. Job Description We are excited to offer you the opportunity to join our Technical Support department as a Technical Support Advisor! Responsible for providing technical support on a range of heating products to both internal and external customer via telephone, email, live chat and video calling. … and resolutions on appropriate platforms, pro-actively develop excellent working knowledge of the product range. In this role, you will be responsible for: Delivery of pre & post sales technical support to external and internal customers through multiple communication channels. Perform against a set qualitative and quantitative KPI’s. To ensure that advice is delivered `Right First More ❯

Junior Technical Support Advisor (Tech/Engineering) £26,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. This is … an exciting opportunity for anyone who has an interest or passion within Engineering, Technology, Computers or similar who is looking for an office based technical support position where you will be fully trained by in house experts, combined with the scope to further progress your career all whilst retaining a great work life balance? This is … now looking to expand. This role will suit anyone who has an interest or passion within Engineering, Technology, Computers or similar who is looking for an office based technical support position where you will be fully trained by in house experts, combined with the scope to further progress your career. The Role: *1st line technical More ❯

Due to growing business demands, we’re expanding our operations team and looking for a talented Technical Support Advisor to join us. If you have hands-on experience with Bakery and Catering equipment and a strong technical background, this role could be a perfect fit. Whether you’re an Electromechanical Technical Advisor or an Engineer ready to step into a support position, we want to hear from you! Your Role: As our Technical Support Advisor , you’ll be the go-to expert, assisting field-based engineers in diagnosing and resolving technical issues efficiently. Your responsibilities will include: Providing real … time technical support to engineers to troubleshoot faults Interpreting technical manuals to ensure accurate part identification Assessing the priority of reactive calls based on severity Triage jobs to streamline resource planning and improve efficiency Transcribing verbal technical details from engineers into company systems Identifying, diagnosing, and resolving technical issues with More ❯

Job Detail Salary 40,000 Job Description Due to growing business demands, we’re expanding our operations team and looking for a talented Technical Support Advisor to join us. If you have hands-on experience with Bakery and Catering equipment and a strong technical background, this role could be a perfect fit. Whether … you’re an Electromechanical Technical Advisor or an Engineer ready to step into a support position, we want to hear from you! Your Role As our Technical Support Advisor , you’ll be the go-to expert, assisting field-based engineers in diagnosing and resolving technical issues efficiently. Your … responsibilities will include: Providing real-time technical support to engineers to troubleshoot faults Interpreting technical manuals to ensure accurate part identification Assessing the priority of reactive calls based on severity Triage jobs to streamline resource planning and improve efficiency Transcribing verbal technical details from engineers into company systems Identifying, diagnosing, and resolving More ❯

Job Description Brook Street Recruitment is working on behalf of our client in Belfast who is looking to recruit a home working Technical Support Agent. The role will involve working evening shifts. PLEASE NOTE: ALTHOUGH THIS IS A WORKING FROM HOME ROLE, APPLICANTS WILL BE EXPECTED TO INTERVIEW AND TRAIN ON SITE. IF YOU ARE NOT … APPLY FOR THIS ROLE. Job Purpose This role involves taking inbound calls and providing exceptional service to merchants, partners, and resellers. The merchants and partners will call seeking technical support for terminals and gateways in credit card and ACH processing. You will provide solutions, bridge knowledge gaps, and proactively recommend ways to maximize revenue potential. Understanding … that our merchants' success is also our success is key. Collaboration and motivation are critical in this environment. Responsibilities Provide client support via email and telephone. Process technical enquiries, orders, and general administration accurately and promptly. Coach customers to become product experts for increased self-sufficiency. Ensure customer expectations are fully met through appropriate actions. Liaise More ❯