Technical Customer Support Analyst
Cardiff, Wales, United Kingdom
LexisNexis Risk Solutions
Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve … Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the role: As a Technical Customer Support Analyst , you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities … are within the Technical Customer Support Function as a generalist or in a combination of disciplines. Responsibilities: Provide technical support for clients and colleagues across various functions via multiple customer channels (including phone, email, and live chat). Manage the lifecycle of all incidents/tickets, ensuring they are resolved satisfactorily and within SLA. Collaborate closely More ❯
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