Junior/Trainee Help Desk First Line TechnicalSupportAnalyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer YES to … in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line TechnicalSupportAnalyst/Service Desk Engineer who has an interest in developing an IT career with excellent customer service and communication skills. … services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line TechnicalSupportAnalyst/Service Desk Engineer you will provide a single point of contact for customers incidents and enquiries. As the Junior more »
Position - Senior TechnicalSupportAnalyst Working Setup - Hybrid Location - London Salary - Up to £57,000 Burman Recruitment are working with a large housing association based in London seeking a Senior TechnicalSupportAnalyst to join their IT Team! Role Responsibilities Third-Line Application Support: Providing senior-level third-line support for users across various business applications utilised by the organisation. Change Requests: Assessing change requests assigned to the Software Support Team and collaborating with system owners to ensure clear understanding of requirements. Application Management: Taking ownership of one or more critical … business applications throughout their lifecycle, including coordinating and overseeing upgrades. Relationship Management: Managing the day-to-day relationship with business owners and technicalsupport teams of software suppliers for applications under your purview. Complex Incident Resolution: Troubleshooting complex incidents and addressing service and change requests through the appropriate more »
GU14, Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Hampshire Recruitment Service
independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior TechnicalSupport Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will … work alongside a TechnicalSupportAnalyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary £35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The … Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technicalsupport as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technicalmore »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Meraki Talent Ltd
Senior/2nd/3rd Line IT TechnicalSupportAnalyst Permanent (Competitive Salary) Edinburgh (Hybrid Working) Posted 25/04/24 CVs by Asap Start Date Apr – Jul 24 Meraki Talent’s renewable energy client is looking to recruit a Senior IT Support Engineer to … an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth … key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT TechnicalSupportAnalyst Provide advanced support and administration for more »
Please note this role does not offer sponsorship. Job Description: IT TechnicalSupportAnalyst Oxford Full Time If you have previously applied for this position, please don't apply. About our team... Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's … expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technicalsupport, maintenance, training, and spares supply for both civil and military applications. Description/Overall Purpose of the Job As an IT TechnicalSupportAnalyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions. You will serve as the primary point of contact for all help desk more »
TechnicalSupportAnalyst – Trading Systems – FIX – 1st Line TechnicalSupportAnalyst is required to join our Financial Services client to provide 1st line support to key trading applications. Based in London (full time in the office), this is a permanent position, offering a … competitive salary. You will be responsible for 1st line support of key systems, responding to traders/brokers technical queries in a prompt manner, escalating to 2nd/3rd line where necessary. This is a front-office environment, so a similar experience previously is a plus. Requirements · Proven … Good SQL experience. Great opportunity to join a leading brand in Financial Services, in a company that offers a clear career path in the support function. If you feel like you match the above and would like to hear more, please apply within. TechnicalSupportAnalystmore »
Contract TechnicalSupportAnalyst - Field Based| £125 - £175 per day | Outside IR35 | 3 months | Taunton We are looking for aField BasedContract TechnicalSupportAnalyst to join our clients award-winning company in Taunton, on a 3-month contract basis (view to go permanent if … IT professionals with Field Experience or those wanting to branch out into field support. Your primary duty will be working with a range of technical and non-technical customers, so youll have a friendly communicative approach that works for both. Key responsibilities: Provide IT services for multiple levels more »
TechnicalSupportAnalyst - 3 months - Liverpool A client of mine based in Liverpool is looking for a TechnicalSupportAnalyst on a 3 month engagement with a possibility to extend. Support and engage with local and wider teams to continuously improve the environment … per day inside ir35, you are expected to be onsite 5 days a week in Liverpool. Key activities include Device Building and Setup, Resolving Technical Device Issues, Starter & Leavers processing and Asset Administration/Management and Reporting. Skills & Experience: Good understanding of best practice frameworks e.g., ITIL. The ability … to understand standards and regulations and identify how this could impact IS Technical Services. Possesses a good knowledge of IT infrastructure (e.g., desktops, laptops etc). Has high quality oral communication and written skills. A good level of experience in a Technical Service or a similar role. Proven more »
Manila, we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a TechnicalSupportAnalyst to join our team. Reporting to the TechnicalSupport Team Lead, you will be accountable for Incident, Change … Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »
Talentworx are working with an MSP in Ayrshire who are looking to recruit a TechnicalSupportAnalyst to join their 2nd and 3rd line Service Desk team. You will need to possess a good technical knowledge of installing and supporting varied types of hardware and software. … sharing (£1000-£1500 PA, Tax free) On Call Rota (£1500 PA) Sick pay Key Responsibilities: Providing remote customer focused 2nd and 3rd line IT support Resolving customer issues within predefined service level agreements Provide support to field based engineers Liaising with third party suppliers Required Skills: Strong understanding … of general IT Support including using various methods of remote support. Good technical and analytical skills. Experience with Microsoft server products, Remote desktop services, Office 365, Azure\ AWS, Dealing with third party software, and VMWare and Hyper V Knowledge is essential. Ideally have good networking experience – preferably with more »
Position Title: TechnicalSupportAnalyst Location: Virtual, United Kingdom Employment Type: Full-Time Onsite, Remote or Hybrid: Remote Department: Product Support Travel: Minimal (Up to 5%) COMPANY SUMMARY: Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of … against our SaaS application in order to clearly state the impact of the issue and the need of the customer Information gathering, in-depth technical research (In-App logging, Azure Platform Telemetry, Database Metrics and Health indicators, Network traffic analysis, etc.), and review of potential associations to Known Issues … issues to ensure the customer remains satisfied Act as customer advocate to Product Management and Development Gain and maintain current knowledge of Aprimo’s Support Policies and Procedures Contribute to the advancement of Team Aprimo’s goals Contribute to the improvement and development of Knowledge documentation Prepare for scheduled more »
Job Title: Technical Business Support Consultant About the Company My established and successful client has been serving customers in the Marine, Energy, and Corporate sectors. With an in-depth understanding of the unique travel requirements of these industries. Role Profile: The role involves supporting and maintaining internal and … system administration for various online customer booking systems, managing GDS booking scripts and smart-flows, documenting processes, onboarding new users, supporting NDC workflows, implementing technical solutions, evolving the proprietary booking platform, ensuring accurate transaction flow, diagnosing and troubleshooting problems, and managing technical supplier issues. Candidate Requirements: experience within … a technicalsupport/corporate reservations function. with online automation systems such as Compleat or IQCX communication service skills. Desirable: and experience of the GDS and OBTs (Online Booking Tools) are highly desirable. Diploma/Certificate in a business discipline preferred, with a minimum sound Higher Education. in more »
Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers … a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff. Responsibilities Providing technicalsupport for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and … closely and collaboratively with colleagues where appropriate. Act as liaison point and coordinator to ensure necessary action is taken and updates provided. Developing detailed technical and process documentation Building product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME more »
RESPONSIBILITIES · Build technical knowledge and expertise in various Facebook advertising products · Provide consultative guidance to sales teams and external clients on best practices and Facebook product setups · Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or debugging · Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team Experience Required - · Minimum two years of Experience in AdTech Product Support · 5 Years of Experience with troubleshooting and ticket escalation experience troubleshooting campaign delivery/performance related issues (for example, issues raised by advertisers/account managers … such as Impressions count, attributed conversion count, spend, CPC (Cost Per Click), CPM (Cost Per Millie (impressions)), CPI (Cost Per Install), etc. · Experience translating technical concepts and solutions to non-technical audiences more »