5 of 5 Technical Support Analyst Jobs in the East of England

is committed to continually enhancing the user experience with innovative products and services. Role Description This is a full-time hybrid role for a Technical Support Analyst, based in Norwich with some work from home flexibility. The Technical Support Analyst will be responsible for … providing technical support, resolving customer issues, and ensuring customer satisfaction. Day-to-day tasks include troubleshooting technical problems, performing diagnostics, and addressing customer inquiries through various communication channels. The role involves working closely with other teams to enhance product functionality and user experience. Qualifications Technical Support and Troubleshooting skills Customer Support and Customer Satisfaction skills Strong Analytical Skills Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the telecommunications industry is a plus More ❯

is committed to continually enhancing the user experience with innovative products and services. Role Description This is a full-time hybrid role for a Technical Support Analyst, based in Norwich with some work from home flexibility. The Technical Support Analyst will be responsible for … providing technical support, resolving customer issues, and ensuring customer satisfaction. Day-to-day tasks include troubleshooting technical problems, performing diagnostics, and addressing customer inquiries through various communication channels. The role involves working closely with other teams to enhance product functionality and user experience. Qualifications Technical Support and Troubleshooting skills Customer Support and Customer Satisfaction skills Strong Analytical Skills Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the telecommunications industry is a plus More ❯

IT Support Analyst | £35,000 - £45,000 DOE | Cambridge/Hybrid We’re looking for a Technical Services Analyst to join a leading scientific institution as they expand their corporate Technology team. This hands-on, customer-facing role involves providing first and second-line IT support … day-to-day operations, and collaborating with their MSP to handle escalations, service requests, and changes. Key Responsibilities: Provide 1st and 2nd line IT support, troubleshooting and resolving technical issues across the site. Act as the face of IT, delivering a professional and approachable support service. Support … IP, DNS, DHCP, VPNs, and firewalls. Ensure compliance with IT security best practices and policies. Work with third-party vendors and internal teams to support IT projects and system improvements. Maintain accurate service desk records for issue tracking and resolution. Collaborate with the MSP to manage Entra ID accounts More ❯

IT Support Analyst | £35,000 - £45,000 DOE | Cambridge/Hybrid We’re looking for a Technical Services Analyst to join a leading scientific institution as they expand their corporate Technology team. This hands-on, customer-facing role involves providing first and second-line IT support … day-to-day operations, and collaborating with their MSP to handle escalations, service requests, and changes. Key Responsibilities: Provide 1st and 2nd line IT support, troubleshooting and resolving technical issues across the site. Act as the face of IT, delivering a professional and approachable support service. Support … IP, DNS, DHCP, VPNs, and firewalls. Ensure compliance with IT security best practices and policies. Work with third-party vendors and internal teams to support IT projects and system improvements. Maintain accurate service desk records for issue tracking and resolution. Collaborate with the MSP to manage Entra ID accounts More ❯

IT Support Analyst | £35,000 - £45,000 DOE | Cambridge/Hybrid We’re looking for a Technical Services Analyst to join a leading scientific institution as they expand their corporate Technology team. This hands-on, customer-facing role involves providing first and second-line IT support … day-to-day operations, and collaborating with their MSP to handle escalations, service requests, and changes. Key Responsibilities: Provide 1st and 2nd line IT support, troubleshooting and resolving technical issues across the site. Act as the face of IT, delivering a professional and approachable support service. Support … IP, DNS, DHCP, VPNs, and firewalls. Ensure compliance with IT security best practices and policies. Work with third-party vendors and internal teams to support IT projects and system improvements. Maintain accurate service desk records for issue tracking and resolution. Collaborate with the MSP to manage Entra ID accounts More ❯