Technical Support Engineer
- Hiring Organisation
- AUTEL Energy - Europe
- Location
- City of London, London, United Kingdom
next generation of intelligent vehicles. As Autel Energy expands rapidly in Europe’s EV charging market, we are seeking a proactive and structured Customer Support Specialist to support our growing operations in London Area, United Kingdom. What You’ll Do As the first line of after-sales service … create service tickets in the system Collect complete fault information, including site photos/videos, device serial numbers, and error codes 2. Level 1 Technical Support Provide basic troubleshooting guidance following standard SOPs (e.g., rebooting devices, checking power/network) Use remote monitoring platforms to check device status ...