2 of 2 Technical Support Specialist Jobs in Stoke-on-Trent

and a working environment in which we pay particular attention to the compatibility of professional and private life. About The Role We are now looking for a full-time Technical Support Specialist to join RELEX in the UK Stoke office for the US-shift. You will join a Support team of 11 people worldwide, who will … towards resolution. Initial structured learning, buddy shadowing and then independent upskilling on new technologies and application features Working on automated alerts/monitoring for hosted customer environments Problem solving technical tickets which vary in priority and skill Documenting known issues and adding them to our vast knowledge base What you’ll bring to the table: Fluent written and verbal … English Minimum 2 years of Application or Internal IT Support experience or Application Support experience Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others) SQL Query Writing for reporting, data manipulation and investigation Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc. Understanding of More ❯

by leading brands including Morrisons, One Stop, Coop Denmark and Waitrose as well as many more global retailers. About the Role We are now looking for a full-time Technical Support Specialist to join RELEX in the UK Stoke office for the US-shift. You will join a Support team of 11 people worldwide, who will … towards resolution. Initial structured learning, buddy shadowing and then independent upskilling on new technologies and application features. Working on automated alerts/monitoring for hosted customer environments. Problem solving technical tickets which vary in priority and skill. Documenting known issues and adding them to our vast knowledge base. What you’ll bring to the table: Fluent written and verbal … English. Minimum 2 years of Application or Internal IT Support experience or Application Support experience. Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others). SQL Query Writing for reporting, data manipulation and investigation. Understanding of ITIL best practices for customer support. Basic understanding of networking principals. Software troubleshooting More ❯