2 of 2 Technical Support Jobs in Bradford

Company description: Water Utility Company based in Yorkshire region of England. Job description: Asset Technical Support Engineer (Electrical) Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience, 4a, £48,249 - £60,314 A Company car benefit Annual incentive … related bonus ( £1000 maximum bonus opportunity for the performance year ) Attractive pension scheme ( up to 12% company contribution ) Development opportunities in line with the Asset Technical Support Engineer progression plan 25 days annual leave plus bank holidays plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash … regional travel, 1-2 days in the office/site per week Work type: Permanent. 37 hours per week, Monday Friday We have an exciting opportunity for an Asset Technical Support Engineer (Electrical) to join the Asset Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. More ❯

AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance … to customers. KEY RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is … managed in a timely and efficient manner. Information gathering, qualification and prioritisation of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets More ❯