2 of 2 Technical Support Jobs in Mansfield

and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have … work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breedIT support for our clients. Responsibilities Ability to handle diverse computing environments in a wide cross section of business clients Analyze and document an unfamiliar client/server network environment while … for newly created service tickets Prioritize tickets created Follow Thrives’ best practices for escalating tickets to Tier 2 engineers Communicate steps taken during troubleshooting and resolutions through clear non-technical communication Demonstrate the correct level of urgency while resolving client incidents Resolution of incidents/requests related to, but not limited to the following: Mail Application/Office More ❯

businesses with high-end hosting solutions. We’re continuously developing cutting-edge technology to add more value to the platform than any other host, coupled with our team of support specialists, 20i’s agile development and support makes it the perfect company to grow your career. You’ll be provided full on-the-job training with emphasis placed … heavily on personal progression in the role. The role presents a clear path to progress through the levels of support, and to other areas of the business. The role is based at our recently refurbished offices in the 70-acre woodland park, Ransom Wood in Mansfield, Nottinghamshire. Given the nature of our 24/7 support team, this … Weekend availability is also required, with a rotation of approximately one in four weekends. Responsibilities: Be the first point of contact for our customers and resellers. Provide top-notch support through ticketing systems and live chat. Diagnose and resolve technical issues. Guide customers through troubleshooting processes. Escalate complex problems to higher-level support when necessary. Qualifications: Excellent More ❯