Cramlington, Northumberland, North East, United Kingdom
Central Employment Agency (North East) Limited
TechnicalSupport Engineer – Cramlington Role Overview An exciting opportunity has arisen for a TechnicalSupport Engineer to join a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive prompt and effective support. Key Responsibilities Provide technicalsupport to customers, responding to enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled … within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve technical faults, escalating complex issues where necessary. Maintain accurate records of technical queries for quality assurance and reporting. Work collaboratively within the TechnicalSupport Team to meet departmental objectives. Key Skills & Experience Previous experience in a More ❯
Our client is seeking a Technical Sales Support professional to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent … customer service skills, and the ability to work with both technical and non-technical teams, we'd love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely and accurate information Analyze customer needs and recommend suitable solutions by reviewing project specifications and site drawings Collaborate with internal departments to gather necessary information and … ensure client requirements are met Prepare detailed technical proposals and quotations using Microsoft Office, Sage200, and Salesforce Create technical arrangement drawings using SolidWorks (training provided if needed) Develop a deep understanding of client requirements, specifications, and applications Produce detailed product information that highlights technical aspects, benefits, and applications for customers Required Experience & Skills: Strong technical acumen More ❯
Our client is seeking a Technical Sales Support professional to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer enquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent … customer service skills, and the ability to work with both technical and non-technical teams, we’d love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely and accurate information Analyse customer needs and recommend suitable solutions by reviewing project specifications and site drawings Collaborate with internal departments to gather necessary information and … ensure client requirements are met Prepare detailed technical proposals and quotations using Microsoft Office, Sage 200, and Salesforce Create technical arrangement drawings using SolidWorks (training provided if needed) Develop a deep understanding of client requirements, specifications, and applications Produce detailed product information that highlights technical aspects, benefits, and applications for customers Required Experience & Skills: Strong technicalMore ❯
