2 of 2 Technical Support Jobs in Taunton

Technical Support Analyst (Tier 1 & Tier 2) Department/Location: Service Desk/Taunton and Hybrid working ( depending on Level) Reports to: Helpdesk and Service Delivery Manager Hours of Work: 37.5 hours; Two shifts: 8:30am-5:00pm/10:00am-6:30pm Salary Range: £24,000 - £35,000 Depending on Level Summary of Position: As a Technical Support Analyst, you will work closely with both Tier 1 and Tier 2 Technical Support Analysts to provide IT support for our managed service clients across the UK. This role emphasises a commitment to exceptional customer care and efficient problem-solving. Depending on your experience level, you will handle various responsibilities, including direct remote assistance … and on-site support. The successful candidate should possess considerable practical IT experience, with the ability to adapt to diverse client technical requirements, and the flexibility to work from our office or travel to client sites as necessary. Primary Responsibilities: Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket More ❯

Technical Support Analyst (Tier 2) Salary: up to 35K with benefits to include: 25 days holiday, bonus scheme, employee discount platform, pension, free parking, volunteering days Location: Taunton/Hybrid An established UK-based managed service provider is seeking a skilled Technical Support Analyst to join their growing team. This is a dynamic, customer-facing role … ideal for someone with strong IT support experience, excellent problem-solving skills, and the flexibility to travel to client sites across the UK. You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The … role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. Key skills (not all essential): Minimum 3 years' experience in a similar IT support role Experience using service desk tools and remote support software Administration experience in a small to medium-sized corporate IT environment, including operational and break/fix More ❯