4 of 4 Technical Support Jobs in Somerset

Site Service Estimator and Technical Support Location: Cheddar Salary: £35,000 per annum, depending on experience The Role To provide technical support and accurate estimations for site service work including repairs, installations, and maintenance projects. This office-based role is pivotal in ensuring service efficiency, technical accuracy, and client satisfaction by working closely with the … Site Service team, engineering staff, and customers. Key Responsibilities Review and assess service job requirements, preparing detailed cost estimates for repair, maintenance, and installation projects. Provide technical support to the Site Service Engineers and customers, including troubleshooting advice, product support, and recommendations. Liaise with customers to clarify technical requirements and ensure service expectations are met. Interpret … site visit reports and engineer feedback to create job scopes, parts lists, and labour requirements. Prepare and maintain documentation including quotations, job briefs, and technical data sheets. Assist in the coordination and scheduling of site works based on resource availability and job priority. Ensure compliance with Health & Safety, regulatory standards, and internal procedures during all project planning and support More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License desirable. Role You … will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to be technically minded, and you must be comfortable … communicating with individuals, groups, and management. Many of our clients are not completely comfortable with the use of technical jargon. An ability to explain yourself in lay terms is necessary. You must have the ability to pick up skills and familiarise yourself with software quickly and stay abreast of the latest technologies. Respond to requests for technical assistance More ❯

Job Description Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items More ❯